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About the Family Information Service

Surrey Family Information Service (FIS) is one of the services within Family Services. Family Services are the collection of services responsible for Early Help in Surrey and includes Children’s Centres, Youth Centres, Supporting Children, Family Support Programme and Early Help Coordination Hubs. Family Services also work with a wide number of voluntary, community and faith sector organisations as well as Health, Education (including Early Years) and Social Care.

The role of FIS is to help families to get the most out of what is available in their community and online. That might be finding out about sports and activities or childcare or the support available when things aren’t going so well. We also have lots of information about money, safety, school and a range of other things.

We do that through a variety of self-service tools including the FIS and SEND Local Offer websites and directory as well as social media. We realise that sometimes families and practitioners need a bit of extra help to find what they’re looking for and what alternatives to consider. We are easy to contact by phone, email, social media and online form to offer that extra support.

We also work really closely with MASH and the Early Help Coordination Hubs to ensure families are getting the right services for their level of need.  Our relationships with all our partners mean that regardless of a family’s resourcefulness, resilience or capacity, they have fair access and equality of opportunity in relation to services and information.


Statutory duties

Surrey FIS and SEND Local Offer supports the delivery of the following statutory duties:

  • Childcare Act 2006, section 12
  • Education Act, section 507b
  • Children Act 2004, sections 3 and 4
  • Childcare Act 2016, chapter 5
  • Children and Families Act 2014, section 30
  • Equality Act 2010

Families First Quality Award (FFQA)

Families First Quality AwardSurrey FIS have recently been awarded the Families First Quality Award with additional SEND standards. The award recognises excellent work with families, including those with children and young people with SEND, by helping parents, carers and the individual access information, services, support and advice. Families First said “Surrey FIS and its team demonstrate high levels of care to families, enabling successful transition to key stages in their children’s education and lives”.

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