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About the Family Information Service

The role of our service is to help families get the most out of the information and services available in the community and online. This could be something like helping you find out about local events and activities for your kids, or pointing you in the right direction when things aren't going so well and you need a bit of extra support.

Our FIS website covers a range of subjects including money, keeping your family safe, childcare and education. You can also visit our SEND Local Offer website for Special Educational Needs and Disability information and help.

You can use our Family Information Directory to find services, support groups, activities, events and more. And if you need some extra help you can always get in touch with us through our online form, by email, phone or social media.

If you'd like to get an idea of how FIS can help families take a look at some of our case studies below. They're also available to download at the bottom of the page.

FIS is one of the services within Family Services. Family Services are the collection of services responsible for Early Help in Surrey and include Children's Centres, Youth Centres, Supporting Children, Family Support Programme and Early Help Coordination Hubs. Family Services also work with a wide number of voluntary, community and faith sector organisations as well as Health, Education (including Early Years) and Social Care.

We also work closely with Surrey's Multi-Agency Safeguarding Hub (MASH) and the Early Help Coordination Hubs to make sure families are getting the right services for their level of need. Our relationships with all our partners mean that regardless of a family's resourcefulness, resilience or capacity, they have fair access and equality of opportunity in relation to services and information.

Statutory duties

Surrey FIS and SEND Local Offer supports the delivery of the following statutory duties:

  • Childcare Act 2006, section 12
  • Education Act, section 507b
  • Children Act 2004, sections 3 and 4
  • Childcare Act 2016, chapter 5
  • Children and Families Act 2014, section 30
  • Equality Act 2010

Families First Quality Award (FFQA)

Families First Quality AwardSurrey FIS have recently been awarded the Families First Quality Award with additional SEND standards. The award recognises excellent work with families, including those with children and young people with SEND, by helping parents, carers and the individual access information, services, support and advice. Families First said "Surrey FIS and its team demonstrate high levels of care to families, enabling successful transition to key stages in their children's education and lives".

Files available to download

  • FIS Case study 1 (160.8 KB)
    Example of how FIS can help families with SEND
  • FIS Case study 2 (160.7 KB)
    Example of how FIS can help families who are separating
  • FIS Case study 3 (174.3 KB)
    Example of how FIS can help families moving to Surrey
  • FIS Case study 4 (159.8 KB)
    Example of how FIS can help families with childcare and respite support
  • FIS Case study 5 (174.7 KB)
    Example of how FIS can help families dealing with challenging behaviour