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About the Family Information Service

Surrey Family Information Service (FIS) is a free impartial information and signposting service for families with children aged 0 to 19 (up to 25 years for those with additional needs).

The role of our service is to help families get the most out of the information and services available in the community and online. This could be something like helping you find out about local events and activities for your child, or pointing you in the right direction when things aren't going so well and you need a bit of extra support.

We also support professionals in their work with children and families by providing a centralised information resource to help guide customers to the services and information that they need.

Our FIS website covers a range of subjects including childcare, family finance, parenting support and education. You can also visit our Surrey Local Offer website for Special Educational Needs and Disability (SEND) information and help.

You can use our comprehensive Family Information Directory to find services, support groups, activities, events and more. And if you need some extra help you can always get in touch with us through our online form, by email, phone or social media.

If you'd like to get an idea of how FIS can help families take a look at some of our case studies below. They're also available to download at the bottom of the page.


Statutory duties

Surrey FIS and Surrey Local Offer supports the delivery of the following statutory duties:

  • Childcare Act 2006, section 12
  • Education Act, section 507b
  • Children Act 2004, sections 3 and 4
  • Childcare Act 2016, chapter 5
  • Children and Families Act 2014, section 30
  • Equality Act 2010

Families First Quality Award (FFQA)

Families First Quality AwardSurrey FIS have recently been awarded the Families First Quality Award with additional SEND standards. The award recognises excellent work with families, including those with children and young people with SEND, by helping parents, carers and the individual access information, services, support and advice. Families First said "Surrey FIS and its team demonstrate high levels of care to families, enabling successful transition to key stages in their children's education and lives".

Files available to download

  • FIS Case study 1 (160.8 KB)
    Example of how FIS can help families with SEND
  • FIS Case study 2 (160.7 KB)
    Example of how FIS can help families who are separating
  • FIS Case study 3 (174.3 KB)
    Example of how FIS can help families moving to Surrey
  • FIS Case study 4 (159.8 KB)
    Example of how FIS can help families with childcare and respite support
  • FIS Case study 5 (174.7 KB)
    Example of how FIS can help families dealing with challenging behaviour

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