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About the Family Information Service

Surrey Family Information Service (FIS) aim to support all parents and carers, professionals, children and young people (aged 0-25), to enable them to make informed decisions about services or support they may want or need to access. 

We can help find organisations and services to support you with a number of different subjects including childcare, family finance, special educational needs and disabilities (SEND), education, health and well-being, local leisure activities and available support services. Or, if you would like to self-serve, we have created a directory of over 8,000 services to enable you to do so.

We also have an enquiry service where you can contact the team for further help or information either online, over the phone or by email. 

Surrey FIS make sure that families with children and young people (aged 0-25) with a special educational need or disability are able to find information and services available to them through the Surrey SEND Local Offer.  

Surrey’s new Early Help Hubs also use our service to look for information and local support services available for the families they are working with.

Statutory duties

Surrey FIS and SEND Local Offer supports the delivery of the following statutory duties:

  • Childcare Act 2006, section 12
  • Education Act, section 507b
  • Children Act 2004, sections 3 and 4
  • Childcare Act 2016, chapter 5
  • Children and Families Act 2014, section 30
  • Equality Act 2010

Families First Quality Award (FFQA)

Families First Quality AwardSurrey Family Information Service have recently been awarded the Families First Quality Award with additional SEND standards. The award recognises excellent work with families, including those with children and young people with SEND, by helping parents, carers and the individual access information, services, support and advice. Families First said “Surrey FIS and its team demonstrate high levels of care to families, enabling successful transition to key stages in their children’s education and lives”.