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Targeted help services for families

The following services are the first Targeted Help (level 3 services) that can be accessed by a request for support from the Early Help Hub. Further services will be added as the hub develops. The request for support should also be accompanied with the existing Early Help assessment and plan when one is in place.

Targeted Youth Support (12 years plus)

This is a new service replacing Surrey Family Services and will provide support for young people (12 plus) and their families on issues such as:

  • Self-esteem
  • Self-confidence
  • Understanding feelings, emotions and associated behaviours
  • Social and peer relationships
  • Family relationships
  • Risk of homelessness
  • Personal safety eg exploitation, sexual exploitation, online safety, heathy relationships and risk taking behaviour
  • Personal and social development (including skills for life, learning and work)
  • Support to build resilience and decision making skills which contribute to their wellbeing
  • Preventing offending behaviour
  • Preventing school exclusion

Family Support Programme (5 to 18 years)

The Family Support Programme (FSP) is managed by the District and Borough Councils in response to the Troubled Families Programme. Whilst the teams will continue to offer the same style of intervention as they do now it will now be part of the overall approach to improving family resilience and allocations will be made through the Early Help Hub. The interventions will not be time limited but will have clear plans and reviews to determine when the family no longer needs the support from FSP. The capacity of the teams will be increasing in the next few months with the addition of Social Work qualified Family Support Workers.


Children Centre/Family Centre outreach workers (0 to 11 years)

The existing Children's Centres are being transformed to create Family Centres that will support level 2 and 3 families. Level 2 support can be accessed directly from Children Centres who will be providing appropriate interventions to meet local needs. Support for level 3 families can be requested through the Single Point of Access (SPA) and Early Help Hub, the hub will then allocate for support from a Family Centre Outreach Worker. Further updates on when individual centres are changing to the new model will be available on the Family Centres web pages as they become known.

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