How to prepare your home
Our household plan can help keep you and your family safe during an emergency. It has simple steps to help you prepare, including an emergency preparedness checklist, a suggested emergency plan for your household, a checklist of emergency essentials, and a space for emergency contacts.
Be sure to consult everyone in your household about the plan as you complete it. It's also worth printing out our 'How to be prepared' guide, so you have all the key contacts to hand should a power failure occur.
- Sign up to warnings, alerts, and smart phone apps - including severe weather, flood and first aid
- Get ready for winter advice from the Met Office
- Complete your Household Emergency Plan (DOC)
- Print out our 'How to be prepared' guide (PDF)
- 'How to guides' for all things water at home - prevent burst pipes and how to turn off at the mains
- What to do if there is a power cut and how to prepare.
- If you smell gas
- Gas safety
- Gas safety for those more vulnerable
- Carbon monoxide risk and how to stay safe from it with safety videos
Home prone to flooding?
- Check your possible flood risk from rivers and surface water
- Read our 'Prepare for flooding' guide (PDF)
- Look at insurance options with Flood:Re
- Find out how to make your home more resistant to flooding
- Living next to watercourses and ditches
- Gas safety in flooded homes
What to do in an emergency
You should call 999. Especially if there is a threat to life. Do not put yourself or others in danger.
If you are at home or somewhere safe, it is usually safest to stay in, turn on your TV and/or radio and monitor social media. Below are some local Surrey radio stations you could tune into.
What if I have to be evacuated?
You may be asked to go to a nearby Assembly Point. From there you'll be transported to a Local Authority Rest Centre. However, if the emergency services are overwhelmed it may take some time for them to arrive.
You may choose to stay elsewhere during an incident. If you do, remember to let your friends, family and neighbours know, as they may be concerned for your wellbeing. You may also need to let the emergency services know by calling 101.
What if I'm elderly, disabled, sick or have special needs?
- Sign up to your utilities provider's Priority Services Register
This can help support you in the event of a power or supply failure.
- Complete a Household Emergency Plan (DOC)
This has information on how to look after yourself.
- Complete a Community Emergency Plan (DOC)
Local groups should complete this plan, which considers those most in need.
What about resilience for young people?
It is important that our young people are aware of what to do as well!
- Information on electricity and safety for young people, teachers and parents
- See the work of some Surrey and other young people, helped by Lancaster University and Save the Children, including a short film on how young people are affected by flooding and their manifesto for change.
- The Duke Of Cornwall Award has lots of resources to make young people, but especially those who belong to a uniformed organisation, more resilient. Would your local Scouts, Guides, Cadets, or similar group like to take part?
What if I am away from home?
Be patient. It may not be safe to return to your home. Listen to advice from the emergency services, and remember that their first task is to help the injured and those in distress.
Is there anything I can do to help?
Until the emergency services arrive, please safely do all you can to help those in need. However, once the police, fire, ambulances and specialist local authority services arrive on the scene, please leave it to their trained staff to deal with everything from then on.
If you have a friend, family member or neighbour who may be made vulnerable by the incident, you should check on them to see if they need support (if it is safe to do so) and alert the emergency services if they need extra assistance.
Volunteering to help in an emergency
Volunteers can help during an emergency in a number of ways, including medical support, trauma support, helping at rest centres with feeding, and provision of 4x4 vehicles during heavy snow and flooding.
- Join or form a local resilience group
- Volunteer during an emergency
- Visit Surrey's volunteering website
Files available to download
- Household Emergency Plan Template (480.4 KB)
A template document helping individuals draw up an emergency plan for their household including an emergency preparedness checklist, contact lists, practical guides and a grab bag checklist (Word version)