Coronavirus vaccinations


Vaccination Information Hub

Latest Government guidance on the COVID vaccination programme in the UK A guide to the COVID-19 vaccination programme - GOV.UK (

Details about the vaccination programme in Surrey are on the dedicated COVID-19 Vaccination Programme page of the Surrey Heartlands CCG webpages.

In the video below Dr Sally Johnson, Clinical Lead for COVID Vaccinations in Surrey Heartlands explains how vaccinations are being rolled out to local Surrey residents.

Can't find what you're looking for?

If you cannot find an answer to your question on the information hub you can contact the Vaccination team via:

Or call 0300 561 2500 lines are open from 9am to 4pm, Monday to Friday only.

Please note: this is not a vaccination booking service.

Where are the vaccination centres?

Vaccination services have been running in a number of community locations, including GP Led, Large Vaccination Centres, Pharmacies and Hospital Hubs - to find out where in Surrey visit the Coronavirus (COVID-19) Vaccination Programme

Frimley Health and Care cover the Surrey Heath area of Surrey for vaccination updates within this area visit COVID-19 Vaccination | Frimley Health and Care

Who is eligible for a vaccine?

First doses

12 to 15 year olds

Following advice from the four UK Chief Medical Officers (CMOs), the Secretary of State for Health and Social Care has announced that healthy children and young people aged 12 to 15 in England will be offered one dose of the Pfizer/BioNTech Covid-19 vaccine.

More information about the vaccination programme for 12-15 year olds in Surrey can be found here, you'll also find a list of Frequently Asked Questions on this subject Vaccination programme for 12-15 year olds in Surrey Heartlands (

Government safety guidance can be found here COVID-19 vaccination: a guide for eligible children and young people aged 12 to 17 - GOV.UK (

16 to 17 year olds

Surrey Heartlands will be inviting those aged 16+ to have their first dose COVID Vaccine in the coming weeks as per Government guidance All young people aged 16 and 17 in England to be offered vaccine by next week - GOV.UK ( Texts will be sent initially with details on how to book an appointment.

The NHS are looking to vaccinate these group as quickly as possible ahead of their return to school.

Anyone in this age group can now find their nearest centre through the 'grab a jab' NHS online walk-in finder, with more sites becoming available every day.

18 years and over

You do not need to wait to be contacted before booking your vaccine appointment if you are 18 or over.

You can book your appointment near to where you live. When you receive a text inviting you to book your vaccination appointment, just click on the link and you will be given a range of dates and times to choose from.

You can also attend a larger vaccination centre or a pharmacy that provides COVID-19 vaccinations via the online coronavirus vaccination appointments facility now.

Please note if you are aged 39yrs and younger you will be offered either Pfizer or Moderna as an alternative to the AstraZeneca vaccine unless there is a strong clinical indication otherwise. This is based on guidance issued by the Joint Committee on Vaccinations and Immunisations (JCVI) on 7 May 2021.

Second doses

Appointments for a second dose of a Covid-19 vaccine will be brought forward from 12 weeks to eight to nine weeks for the remaining people aged 18+ who have yet to receive their second dose in line with government guidance. This is to ensure people across the UK have the strongest possible protection from the virus at an earlier opportunity.

How will I be contacted for my second dose appointment?

Local GP-led vaccination sites will contact individuals by text or by telephone with appointment details. You do not need to contact the NHS, or you can take advantage of one of our walk-in services.

If you attended one of the national mass vaccination sites, you should already have your appointment for your second dose and will be contacted if you are eligible for it to be brought forward.

Please call 119 if you have any issues relating to your second dose appointment in a mass vaccination centre.

If you have any issues relating to your second dose you can contact the Local Vaccination Service where you had your first dose appointment as follows:

  • East Surrey - Alliance for Better Care (ABC) 0333 370 4110
  • Guildford and Waverley - ProCare 01483 362522
  • North West Surrey - North West Surrey Integrated Care Service (NICS) 0300 561 1324
  • Surrey Downs - please contact the CCG Vaccination Enquiry Service see details below

Please do not call the above numbers for any other enquiries about the vaccination programme or to ask when you will be contacted for your first dose vaccination. We ask everyone to be patient.

Please note that second doses cannot be brought forward beyond existing timeframes due to travel plans, whether for work or for leisure. Please do not contact the CCG asking for appointments to be amended for this reason.

Mandatory COVID Vaccine needed for anyone working or volunteering in a care home

From November 11 anyone entering a care home for work or volunteering will need to be fully vaccinated against COVID19 . This will help to protect those most at risk from the virus. Full guidance here Vaccination of people working or deployed in care homes: operational guidance - GOV.UK (

COVID Booster Vaccinations

The Booster programme will be rolled out to the same priority groups as previously for the first dose COVID vaccination. This means priority will be given in the first instance to:-

  • Care home residents, health and social care workers
  • People aged over 50
  • Those aged 16 to 49 years with underlying health conditions that put them at higher risk of severe COVID-19
  • Adult carers, and adult household contacts of immunosuppressed individuals.

Those people who are currently on the Clinically Extremely Vulnerable list will also be given priority for the COVID Booster Vaccine Most vulnerable to be offered COVID-19 booster vaccines from next week - GOV.UK (

Those who are in these priority groups for the booster will be contacted to come forward for their Booster. More details about the Booster programme to follow.

No NHS number? how to register with a GP/doctor

You do not need to have a GP/doctor or an NHS number to get the COVID-19 vaccine. If you don't have an NHS number you can contact your local GP/doctors surgery to organise the vaccine or attend a COVID-19 vaccination walk-in centre or pop-up centre.

If you don't have an NHS number here is what you need to do. The letter, created by NHS England and NHS Improvement, is now available in 25 languages including Arabic, Bengali, Chinese, Polish and Urdu.

Doctors of the World, in partnership with the British Red Cross, have produced translated animated videos with key information on how to register with a GP and book COVID-19 vaccines.

Community Update

Statement from Surrey Muslim Association regarding Halal and COVID-19 vaccinations Surrey Muslim Association statement on COVID-19 Vaccinations Jan 2021 (PDF)

Surrey Imam Hashmi has recorded a video reassuring Muslim residents about having the COVID-19 vaccination. January 2021. Imam Hashmi Vaccination Video

Vaccination Scams

  • We are aware that some people are receiving fraudulent calls and text messages offering the COVID-19 vaccination. In some cases, people are asked to press a number on their keypad or to send a text message to confirm they wish to receive the vaccine. Doing so is likely to result in a charge being applied to their phone bill. In other cases, callers are offering the vaccine for a fee or asking for bank details.
  • The vaccine is only available from the NHS and the NHS will contact you when it is your turn.
  • Surrey Heartlands will not send an email inviting you for a vaccination but only send invitations for the COVID-19 vaccination by text or phone call and the NHS national booking system contacts people by letter directing people to the national booking system website with a unique booking reference.

People are warned to be alert to these scams. The video below has been made by Buckinghamshire and Surrey Trading Standards together with Dr Sally Johnson from NHS Surrey Heartlands Clinical Commissioning Group to prevent Covid-19 vaccine scams.

The COVID-19 vaccination is free. To protect yourself and your family members from fraud and criminals, remember the following points:

  • The vaccine is only available on the NHS for free to people in priority groups, and the NHS will contact you when it is your turn. Anyone offering a paid-for vaccine is committing a crime.
  • The NHS will never ask you to press a button on your keypad or send a text to confirm you want the vaccine, and never ask for payment or for your bank details.
  • If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040.
  • Where the victim is vulnerable, and particularly if you are worried that someone has or might come to your house, report it to the Police online or by calling 101.

Video of Dr Sally Johnson, Clinical Lead for COVID Vaccinations in Surrey Heartlands

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Video by Buckinghamshire and Surrey Trading Standards together with Dr Sally Johnson from NHS Surrey Heartlands Clinical Commissioning Group to prevent COVID-19 vaccine scams

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Public Health England British Sign Language video about COVID Vaccination and blood clotting guidance.

View on YouTube