NHS Test and Trace

NHS Test and Trace protecting each other if you test positive

NHS Test and Trace ensures that we can protect each other by helping to identify, contain and control the spread of the virus.

Anyone who tests positive for coronavirus will be contacted by NHS Test and Trace (GOV.UK) and will need to share information about their recent interactions. This could include household members, people with whom they have been in direct contact, or within 2 metres for more than 15 minutes.

Page contents:

What happens if I get alerted by NHS Test and Trace?

You may be alerted by NHS Test and Trace if you have been in close contact with someone who tests positive for coronavirus. What you need to do next is:-

  • ISOLATE - You will need to isolate for 10 days after close contact.
  • SYMPTOMS - BOOK A TEST – If you develop symptoms you will need to book a test and members of your household isolate for 10 days.
  • POSITIVE RESULT? – You begin new 10 day isolation and household completes their 10 day isolation.
  • NEGATIVE RESULT? – Your household stops isolating if they do not have symptoms. You keep self - isolating for the rest of the 10 days from when you were last in contact with the person who has coronavirus – as you could get symptoms after being tested.

Local Tracing Partnership

Surrey County Council are supporting the national Test and Trace programme by contacting residents in the county who have tested positive for COVID-19. Contact tracing is one of the most effective ways of slowing the spread of COVID-19.

The local contact tracers are part of Surrey County Council's customer services team, and they have all completed the national Test and Trace training programme.

How will you be contacted by the Local Tracing Partnership?

Surrey residents who test positive will be contacted via email or SMS message informing them that they will shortly receive a call from Surrey County Council. The message will say that they need to speak with you urgently. The only number the team will call you from is 01483 404939.

If you miss the call, you can call the team back on that number or you can ring them on the Surrey County Council Community Helpline number 0300 200 1008, between 9am and 4pm Monday to Friday, and 10am to 2pm Saturday and Sunday. SMS: 0786 0053 465 for Deaf and hearing impaired residents only (Monday to Friday: 9am to 5pm).

What will you be asked?

Once the team have made contact, they will complete a contact tracing questionnaire with you. If you are under 18 years old, we will need to speak to your parent or guardian.

The tracing questionnaire will include questions such as:- what symptoms you are experiencing? and details of the people you've been in close contact with while being infectious. Those close contacts will then be alerted by the national Test and Trace programme and given the appropriate advice. The team will also offer any relevant welfare support or financial assistance advice for the period of your self-isolation.

Relevant data sharing agreements are in place between Public Health England and Surrey County Council to support the programme. Surrey County Council privacy notices for COVID-19, the Local Tracing Partnership and Customer Services have been updated.

Please be aware of what we won't ask you

Beware of scams. We will never ask you to dial a premium rate number, make a payment, supply your bank details, or provide information such as your social media identities or login details. Trading standards has seen a significant increase in Coronavirus related scam complaints since the start of the pandemic. More information about scams and how to report a scam can be found on the Buckinghamshire and Surrey Trading Standards Rogue traders scams and cold callers webpage.

Low income financial support if you are asked to self-isolate

If you're asked to self-isolate by NHS Test and Trace and you're on a low income, unable to work from home and will lose income as a result, you may be entitled to a payment of £500 from your local authority under the Test and Trace Support Payment scheme. The scheme will run until 31 March 2021.

More information about the scheme can be found on the Gov.uk web pages Test and Trace Support Scheme Financial Claiming.

If you're eligible Local Financial Support is available from your local district or borough council:

What does Test and Trace mean for businesses?

The NHS Test and Trace service will support businesses and economic recovery by:

  • Providing free testing for anyone who has symptoms of coronavirus
  • Asking those that test positive and their close contacts to self-isolate to stop the spread of the virus in the workplace
  • Enabling the government to go further in safely lifting lockdown measures.

Our business page provides information about what businesses need to do and our resources that can help you to communicate with employees and others.

Latest Test and Trace scams - September 2020

There have recently been some Test and Trace scams operating within the county which we wanted to make you aware of.


The App when downloaded onto smartphones allows a number of things it will:

  • support traditional test and trace methods
  • inform the public of rising rates in their postcode area
  • alert them if they've been in contact with someone who has tested positive (even if they don't know them)
  • provide a 'checking in' function based on QR codes displayed in venues and public spaces
  • allow people to check their symptoms, and book a test if they need one

Are there issues with my privacy being protected?

Some people have had concerns about what the App means for their data privacy. Here is some information on what it can and cannot be used:-

  • App users are anonymous and the app cannot force them to self-isolate or identify them if they are not self-isolating.
  • The App cannot be used to track your location, for law enforcement, or to monitor self-isolation and social distancing.
  • However, it is hoped that users will follow App advice to self-isolate to protect their loved ones and stop the spread of the virus.

Further details on the app's privacy protection features can be seen on the NHS website.

More information for residents about the NHS COVID-19 App can be found here:

Introduction to the new NHS COVID-19 App YouTube video
What the NHS COVID-19 App does NHS webpages

What do businesses need to do to be prepared for the NHS COVID-19 App?

Further information on what businesses need to do to be prepared for the NHS COVID-19 App can be found on the our coronavirus Business Support pages.