Financial help

If you're struggling financially – help is there

Some families may be struggling financially during the coronavirus crisis. Differing groups of the community will have differing financial needs.

Below is a list of what is currently available at this time. We will be reviewing what financial support measures will be available and keep you updated when we have further news.

If you can't find the information you need from the list below. You can call the Surrey Community Helpline who will be happy to signpost you to the relevant local help and support that may be available to you.

Community Helpline on 0300 200 1008

Monday to Friday 9am - 5pm
SMS 0786 0053 465 for Deaf and hearing impaired residents only (Monday to Friday 9am - 5pm)

Financial support for those on low income if asked to self-isolate

If you're asked to self-isolate by NHS Test and Trace and you're on a low income, unable to work from home and will lose income as a result, you may be entitled to a payment of £500 from your local authority under the Test and Trace Support Payment scheme. The scheme will run until 31 January 2021.

Information on what financial support is available for those on low income who are asked to self-isolate can be found on the Surrey County Council Coronavirus testing pages

Surrey Crisis Fund

The Surrey Crisis Fund is a discretionary fund run by Surrey County Council providing financial help to Surrey residents who have nowhere else to turn in an emergency or after a disaster.


If you require information regarding claiming benefits during this time please click through to the Department of Work and Pensions Benefits during COVID-19 web page.

Surrey Welfare Rights Unit (SWRU) website contains up to date information about benefits available. There is guidance for the self-employed .

Job centres

Job centres will remain open and will continue to support people who are not able to use phones and online, including homeless people.

Advice about how to access benefits and job centre appointments can be found on the Governments support for benefit claimants and businesses web page.

Social Care Direct Payments

If you receive Direct Payments for your social care provision for a personal assistant you should have received this letter from Adult Social Care.

Universal Credit

Advice about Universal Credit can be found here. You can also call the Universal Credit helpline to get help making your claim online or if you need help applying for an advance payment.

Telephone 0800328 5644 or Textphone 0800 328 1344 (open Monday to Friday, 8am to 6pm).

Citizens Advice Service

Citizens Advice Service can help with enquiries about benefits and financial support. Their service is now completely online here at Citizens Advice Service.