Financial help

If you're struggling financially – help is there

On 14 January, the Government updated the advice for those in difficulty with utility bills, or repayment commitments on credit cards, loans and mortgages, as a result of the coronavirus outbreak.

Some families may be struggling financially during the coronavirus crisis. Differing groups of the community will have differing financial needs.

Below is a list of what is currently available at this time. We will be reviewing what financial support measures will be available and keep you updated when we have further news.

If you can't find the information you need from the list below. You can call the Surrey Community Helpline who will be happy to signpost you to the relevant local help and support that may be available to you.

Community Helpline on 0300 200 1008

Monday to Friday 9am - 5pm
SMS 0786 0053 465 for Deaf and hearing impaired residents only (Monday to Friday 9am - 5pm)

Financial support for those on low income if asked to self-isolate

If you're asked to self-isolate by NHS Test and Trace and you're on a low income, unable to work from home and will lose income as a result, you may be entitled to a payment of £500 from your local district or borough council under the Test and Trace Support Payment scheme. The scheme will run until 31 March 2021.

More information about the scheme can be found on the web pages Test and Trace Support Scheme Financial Claiming.

Surrey Crisis Fund

The Surrey Crisis Fund is a discretionary fund run by Surrey County Council providing financial help to Surrey residents who have nowhere else to turn in an emergency or after a disaster.

Red Cross Hardship Fund

The Red Cross Hardship Fund was created by the British Red Cross with their partner Aviva and the Aviva Foundation to help those most financially impacted by the coronavirus outbreak.


If you require information regarding claiming benefits during this time please click through to the Department of Work and Pensions Benefits during COVID-19 web page.

Surrey Welfare Rights Unit (SWRU) website contains up to date information about benefits available. There is guidance for the self-employed .

Job centres

Job centres will remain open and will continue to support people who are not able to use phones and online, including homeless people.

Advice about how to access benefits and job centre appointments can be found on the Governments support for benefit claimants and businesses web page.

Social Care Direct Payments

If you receive Direct Payments for your social care provision for a personal assistant you should have received this letter from Adult Social Care.

Universal Credit

Advice about Universal Credit can be found here. You can also call the Universal Credit helpline to get help making your claim online or if you need help applying for an advance payment.

Telephone 0800328 5644 or Textphone 0800 328 1344 (open Monday to Friday, 8am to 6pm).

Citizens Advice Service

Citizens Advice Service can help with enquiries about benefits and financial support. Their service is now completely online here at Citizens Advice Service

Or call Adviceline (England): 0800 144 8848. Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 144 8884