I need help


Community Helpline number: 0300 200 1008


  • Monday to Friday: 9am to 5pm
  • SMS: 0786 0053 465 for Deaf and hearing impaired residents only (Monday to Friday: 9am to 5pm)

What it can help with

We have set up a new community helpline to direct you to services that can help during the coronavirus pandemic.

It is here for two things:

  1. To help direct residents who need support – if friends or family are unable to help – with such things as picking up shopping, prescription collections or having someone who can be a telephone friend, and to other services that can help.
  2. To provide advice on where to register your offer of help to support your community.

Clinically Extremely Vulnerable and Shielding

Anyone who has been advised to shield previously whether considered Clinically Extremely Vulnerable (CEV) or more at risk from the effects of COVID-19 are no longer required to do so as from 31 March 2021. This means that some of the nationally provided support such as priority supermarket slots and free prescription delivery will no longer be in place. However there is still support available locally if you are unable to get shopping or prescriptions. Rest assured there is always someone somewhere who can help you in Surrey.

What it can't help with

The helpline will not be able to provide any public health advice (please use existing services such as 111) or answer general enquiries relating to council services (these should be directed to our standard contact page).

If you need to contact Adult Social Care you can find contact details here.

If you need to contact Children's Social Care including Surrey Children's Single Point of Access you can find contact details here.

'I need help' online request form

You can also request help by filling in our online request form. You should expect to receive a response within 24 hours.

I need help request form

If our helpline is open (see opening times), we would recommend that you call that number to talk to someone who can help you.

Alternative sources of help in your community

If you need help with things such as picking up shopping and prescription collections – our you'd like a telephone friend – the Councils for Voluntary Service (CVSs) can direct you to services that can help.


  • Central Surrey Voluntary Action: 01372 722911
  • Elmbridge Volunteer Centre: 01372 463587

Epsom and Ewell

  • Central Surrey Voluntary Action: 01372 722911
  • Epsom and Ewell Volunteer Centre: 01372 722911

Guildford and Waverley

  • Voluntary Action South West Surrey: 01483 565456
  • Guildford and Waverley Volunteer Centre: 01483 565456

Mole Valley

  • Central Surrey Voluntary Action: 01372 722911
  • Mole Valley Volunteer Centre: 01306 640369

Reigate and Banstead

  • Voluntary Action Reigate and Banstead: 01737 763 156
  • Reigate and Banstead Volunteer Centre: 01737 762115


  • Voluntary Support North Surrey: 01932 571122
  • Runnymede Volunteer Centre: 01932 571122


  • Voluntary Support North Surrey: 01932 571122
  • Spelthorne Volunteer Centre: 01784 465536

Surrey Heath

  • Voluntary Support North Surrey: 01932 571122
  • Surrey Heath Volunteer Centre: 01276 66798


  • Tandridge Voluntary Action: 01883 722000
  • Tandridge Volunteer Centre: 07741 657190 / 07741 657182


  • Woking Volunteer Centre: 01483 755 855

Call charges

* Calls to 03 numbers from any network will cost no more than those to 01 and 02 numbers and count as part of any call package.

The cost of calls per minute depends on the network. Please check with your provider. BT customers may be able to call 03 numbers for free.

Please note: Calls may be recorded for training and monitoring purposes.

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