Our support to providers of residential and domiciliary care services

In accordance with the conditions of the Infection Control Grant received from the Ministry for Communities, Housing, and Local Government, Surrey County Council is required to outline the support it has provided to providers of residential and domiciliary care services, as well as other social care services during the pandemic.


The Adult Social Care Fee uplifts for 2020-21 are below:

Client Group

Fee Uplift details

Older People Residential and Nursing

Placements Guide prices have been raised to £750 per week for Nursing placements, £700 per week for Residential Dementia placements and £650 per week for Residential placements. All packages below the new guide prices were automatically uplifted by 2%, capped at the new guide price. There was no uplift available for those packages above the new guide price.

Learning Disability, Physical and Sensory Disability and Mental Health Residential placements

Packages can be uplifted by 2%, there are no guide prices for these placements. Those providers who have participated in the SCC cost of care exercise and agreed to its outcomes have been automatically uplifted. Other providers should write in to asc.marketengagement@surreycc.gov.uk

Supported living excluding Mental Health placements

Packages can be uplifted by 2.5%, there are no guide prices for these placements. Those providers who have participated in the SCC cost of care exercise and agreed to its outcomes have been automatically uplifted. Other providers should write in to asc.marketengagement@surreycc.gov.uk
Mental Health Supported living placementsA new framework went live on 1st April 2020 for these placements.
Direct Payment Personal Assistant RatesA new flat rate of £10.75 per hour inclusive of pay protection. Replacing the £8.21 weekday and £12.02 weekend rates.
Home Based CareFor those providers on the APS framework an increase of 2% from 1st October 2020 that is above the contracted CPI-1 rate.
All other types of careUp to 2% fee increase, providers should write to asc.marketengagement@surreycc.gov.uk

The Council has acted quickly to put in place a very extensive support offer for Adult Social Care providers to help maintain their sustainability during the pandemic, including:

  • Paying an extra 10% in goodwill grants on top of normal fees for Council commissioned services to all providers for the period April to June 2020.
  • Adjusting payments to support provider cash flow, including paying all home care providers three months in advance for the period April to June 2020.
  • Confirming that all accommodation-based services will continue to be paid at pre COVID-19 levels, with no reductions made where an individual chooses to self-isolate with their family at home.
  • Offering to make compensatory payments equivalent to what the Council would normally have expected pay for services that have had to close due to the pandemic.
  • Paying higher than normal fees for discharges from hospital into care homes and a temporary 10% premium for new home care packages following hospital discharge from 19th March to the end of June.
  • Working closely with the Surrey Care Association to develop an information, support and advice offer for all providers, including the sharing of best practice. The Council has provided the Surrey Care Association with a grant to help them conduct these activities.
  • Agreeing a robust local approach to utilise step-down provision including The NHS Seacole Centre at Headley Court for alternative arrangement where required, and care arrangements for people who need to be isolated or shielded, where their normal care home does not have capacity to provide this. There may also be circumstances where people cannot be effectively isolated or shielded in their care home, and NHS step-down provision may be preferable to transferring a resident to another care home temporarily.
  • Undertaking local coordination work to place returning clinical staff and volunteers into care homes where care homes request this support.
  • Working closely with the Surrey Care Association to support workforce stability across providers.
  • Supporting the roll-out of a programme of training and support across care homes to support staff in delivering effective infection control measures, ensure Personal Protective Equipment is being used in accordance with national guidance, and that testing is undertaken of colleagues and residents where appropriate.

Further information

Further information can be found in the Surrey Care Home Support Plan covering letter (PDF) and submission template (Excel), which were submitted to MHCLG on the 29th May 2020.