Coronavirus - community and welfare

The Government's have published guidelines on how and when to self isolate at home.


Stay connected keep in touch

With many people working from home and others having to self isolate it's important to keep in touch with the outside world and keep yourself entertained.

Some people may struggle with being on their own for periods of time so it's important to look after yours and other people's mental health.

If you're feeling isolated and alone you can call the Community Helpline on 0300 200 1008 and they can arrange for someone to call you for a friendly chat, it can make all the difference.

Your neighbourhood

There are lots of ways you can stay connected with your immediate neighbourhood and work out who needs help or can offer help. The Councils for Voluntary Service (CVSs) and Volunteer Centres can provide advice about what is available in your local area. More information can be found here CVSs in Surrey.

Things such as Facebook Community Groups, WhatsApp Groups and the Nextdoor App that sends neighbourhood alerts can also be great ways of staying in touch with those around you however it can be difficult to know who to trust.

Health and wellbeing

  • Visit Healthy Surrey for tips on health and wellbeing to keep you well.
  • Active Surrey also have ideas for keeping active whilst being at home.

Mental health support

If you feel like you're struggling on your own there is no need to feel alone. There is help and advice on hand visit the Healthy Surrey Mental Wellbeing web page.

Every Mind Matters provides practical self-care tips and guidance and has a free NHS-approved online tool which helps people build an action plan to deal with stress and anxiety, boost their mood, improve their sleep and help them feel more in control. It also has advice on Coronavirus and wellbeing.

Mental health helplines

  • The Mental Health Crisis Helpline is there for adults 0800 915 4644 24 hours a day 7 days a week.
  • For children and young people the Children and Young People's Havens are offering a phone service available every week day from 4pm - 8.30pm and weekends 12pm - 6pm. Call 07773008435
  • The Samaritans are available to call for free 116 123.
  • CALM - The Campaign Against Living Miserably have a 5pm - Midnight helpline 0800 58 58 58 and also a web chat if you need to talk to someone.
  • Text SMS contact for the Surrey and Borders Partnership NHS Foundation Trust crisis line – 07717 989 024
  • Text SMS contact for Give Us A Shout - 85258

Welfare helplines

If you are experiencing domestic abuse, help is still there for you during Coronavirus. There are helplines and apps and ways of communicating to someone even when you are unable to speak.

The Respect Phone line call 0808 8024040. A confidential helpline, email and web chat service with support for potential perpetrators of domestic violence looking for help to stop.

Black Asian and Minority Ethnic Families impacted by COVID-19

Barnardo's has launched a vital new support service, Boloh, to make a positive difference to the lives of many Black, Asian and minority ethnic children, young people and their families impacted by Covid-19. The new service is a free telephone helpline and web chat facility. Barnardo's specialist advisors will aim to provide on-going support on a complex range of issues including mental health, bereavement, family break-down, neglect, back to school, parenting advice, counselling, family stress, discrimination, barriers to services and more.

You can find out more about the new helpline here:

Drug and alcohol dependency

Surrey Drug and Alcohol Care 0808 802 5000 24/7 confidential helpline


The Surrey online library is available for free. If you're not already a Surrey library member you can join online.

Learn something new

Other ideas

Don't be scammed

Please be aware that not everyone out there is trustworthy and some people will take advantage of this unusual situation our society is facing. Trading Standards have highlighted below the latest scams and tricks so you can be aware and not be taken advantage of. Please note fraudsters come in all shapes and sizes and can contact you at the door, by phone, post or online.

To stay updated on the latest tricks and scams follow Trading Standards on social media on Facebook BucksSurreyTS or on Twitter @Bucks_Surreyts and you can read the latest TS Alerts newsletter.

Latest Test and Trace scams

There have recently been some Test and Trace scams operating within the county which we wanted to make you aware of. More information here:

Coronavirus scams advice

This is what Trading Standards are currently aware of. This list isn't exhaustive, but please be aware:

  • People offering miracle cures for coronavirus – there is no specific treatment for coronavirus (COVID-19).
  • Bogus healthcare workers claiming to be offering 'home-testing' for coronavirus – this is a scam these kits are not currently available to buy.
  • The council do not need to enter your house to do a deep clean.
  • Emails saying that you can get a refund on taxes or business rates should be treated with extreme caution. Often the sender just wants your personal details.
  • There are new mobile phone apps that claim to give you updates on the virus, instead they lock your phone and demand a ransom.
  • Your bank or the police will NEVER ask for your bank details over the phone.
  • People offering to do your shopping and ask for money upfront and then disappear.

Tips to avoid getting tricked out of your money

  • Do not place items on your doorstep to say you need help as this is an invitation to scammers that you may be in a vulnerable situation.
  • Be sceptical, don't be afraid to hang up, bin it, delete it or shut the door.
  • Take your time, don't be rushed.
  • If you are online, be aware of fake news and use trusted sources such as or details as provided on our Official Coronavirus Information and Advice web page.
  • Know who you're dealing with, if you need help talk to someone you know or get in touch with your local district or borough council.
  • Protect your financial information, especially from people you don't know. Do not give your bank card or PIN number to a stranger.

Report a scam

If you think you have been scammed then call the police on 101 (999 only in an emergency)

To report a complaint relating to a coronavirus scam you can contact Trading Standards by email or call us or 01296 388788.

Low income financial support if you are asked to self-isolate

If you're asked to self-isolate by NHS Test and Trace and you're on a low income, unable to work from home and will lose income as a result, you may be entitled to a payment of £500 from your local authority under the Test and Trace Support Payment scheme.

More information about the scheme can be found on the web pages Test and Trace Support Scheme Financial Claiming.

If you're eligible local financial support can be found with your local borough or district council:

Mental health and wellbeing podcast

Episode 5 - Men in sheds, CALM and tips for maintaining yours and your children's mental wellbeing

A special episode focussing on mental health and wellbeing. There is lots of mental wellbeing help support and advice available in Surrey to find out more please visit the Healthy Surrey website.

  • Murray Law – Chair and trustee, tells us about Weybridge Men's Sheds and how it's helping men's mental health and wellbeing whilst doing a bit of woodwork
  • Simon Gunning – Chief Executive of the charity CALM Campaign Against Living Miserably – tells us how they are tackling mental health and raising the profile of suicide prevention
  • Maya Twardzicki – Public Health at Surrey County Council, talks us through the Wheel of Wellbeing and how it can help improve your mental health and wellbeing
  • Dave Damon – Educational psychologist gives us some tips on how to open up the dialogue with our children to ensure they are emotionally resilient and able to express their emotions.

Transcript for podcast can be found on the Surrey Matters website.