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Community Helpline

Community Helpline number: 0300 200 1008 (Monday to Friday: 8am to 6pm, Saturday and Sunday: 10am to 2pm)

We have set up a new community helpline to direct you to services that can help during the coronavirus pandemic.

This community phone line is here for two things:

  1. To help direct residents who need support if friends or family are unable to help with such as picking up shopping, prescription collections or having someone who can be a telephone friend, and to other services who can help.
  2. To provide advice on where to register your offer of help to support your community.

The helpline will not be able to provide any public health advice (please use existing services such as 111) or answer general enquiries relating to council services (these should be directed to our standard contact page)

Online enquiry form - available out of hours only

Please note:- our online enquiry form is there for you to record a request when the Helpline number is out of hours. The online form will only be available when there is no one to answer your call. If you get a broken link message it's because the Helpline is open for business and you should call that number to talk to someone who can help you on 0300 200 1008. (Open Monday to Friday: 8am to 6pm, Saturday and Sunday: 10am to 2pm).

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Providing help to others - volunteering and donating

How can you help your community? With a need for people to self-isolate there will be many ways you can help out in your community. There are several places where you can register to volunteer. We have provided details of local volunteer centres and the national networks including British Red Cross , NHS Volunteer Responders and Age UK below.

Or if you are unable to donate your time we've also listed some trusted places where a financial donation would make a real difference.

If you are a charity or organisation working in Surrey supporting the response in communities to Coronavirus you can now apply to the Surrey Coronavirus Response Fund. Donations to the fund are used to support you in your response efforts.

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Local volunteering

Councils for Voluntary Service and Volunteer Centres

The Councils for Voluntary Service (CVSs) and Volunteer Centres are our trusted partners for coordinating volunteers in Surrey. They also know the needs of the county at this time as they are in touch with many local organisations and are able to match volunteers to those in need of help.

The CVSs and Volunteer Centres in Surrey are listed below with contact details. If you are a local community setting up your own volunteering network then please contact one of these organisations for advice.

The CVSs can also help direct residents who need support such as picking up shopping, prescription collections or having someone who can be a telephone friend, to services who can help.

If you are thinking about volunteering we have put together this Guidance For Volunteers with a few things you may need to consider before you start.

Elmbridge

Epsom and Ewell

Guildford and Waverley

Mole Valley

Reigate and Banstead

Runnymede

Spelthorne

Surrey Heath

Tandridge

Woking

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Surrey Prepared

Surrey Prepared was developed by the Surrey Community Resilience Partnership (SCRP) with a commitment to helping Surrey residents and businesses to be as prepared and resilient as possible.

Surrey Prepared work directly with communities to develop Surrey Prepared resources. These are available to everyone via the website so they can plan and prepare for major incidents, allowing them to be strong as individuals and to build a stronger community.

To find out more visit the Surrey Prepared website.

Surrey Prepared agencies includes:

  • Surrey County Council
  • The Environment Agency
  • The 11 district and borough councils
  • The county's power and water suppliers
  • Voluntary sector agencies such as the Red Cross
  • The National Flood Forum
  • Surrey Fire and Rescue

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Your local councillors

Your local councillors are also a good source of information about what else may be happening in your local area.

Find out who your Surrey County Councillor is

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National Volunteering Networks

British Red Cross

If you'd like to help by volunteering you can register on the British Red Cross community reserve volunteer website, It takes about 10 minutes to sign-up and you will be added to the pool of volunteers British Red Cross will aim to utilise. Volunteers must be over 18.

NHS Volunteer Responders

NHS Volunteer Responders has been set up to support the NHS during the COVID-19 outbreak. To do this they need an 'army' of volunteers who can support the 1.5m people in England who are at most risk from the virus to stay well.

Doctors, nurses and other professionals will be able to refer people in to NHS Volunteer Responders and be confident that they have been matched with a reliable, named volunteer.

Age UK

Age UK Making Connections - can you offer a telephone befriending service in place of visits to an older person? contact Age UK Get Involved.

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Other ways to help - financial donations

1. Surrey Crisis Fund

Surrey Crisis Fund are seeking donations to help help those individuals in the county who need most support. If you'd like to make a donation, you can donate here via The Government's official donation page. You can find out who the The Surrey Crisis Fund support here.

2. Foodbanks

Food banks would welcome assistance in the form of financial donations, which can be easily made through the individual food banks visit Surrey Information Point for details of local Surrey foodbanks here.

The Trussell Trust – There are over 1,200 food bank centres across the UK who provide a minimum of three days emergency food and support to people experiencing crisis you can donate to The Trussell Trust here

3. Surrey Coronavirus Response Fund

For those wishing to give, please visit the Surrey Coronavirus Response Fund appeal. The Community Foundation for Surrey is a grant-making foundation which inspires local giving for local needs. They award grants to grassroots charities and community groups who make a positive difference in our county. Registered charity no. 1111600.

4. National Emergencies Trust

The National Emergencies Trust (NET) has launched an appeal to raise funds to help local charities support those individuals suffering hardship as a result of the coronavirus outbreak. You can make a donation at National Emergencies Trust here.

Money raised will be distributed through local organisations, including the Community Foundation for Surrey, who are well placed to support Surrey's voluntary organisations to overcome the challenges presented by this ongoing emergency.

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*Call charges: Calls to 03 numbers from any network will cost no more than those to 01 and 02 numbers and count as part of any call package.

The cost of calls per minute depends on the network. Please check with your provider. BT customers may be able to call 03 numbers for free.

Please note: Calls may be recorded for training and monitoring purposes.

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