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Library services for people with disabilities

Open Ticket Adult

Our new Open Ticket Adult is for anyone over 18 with a short or long term medical condition that has a substantial and negative effect on their day to day life, affecting their ability to:

  • Use the printed book stock
  • Choose for themselves when to visit the library
  • Borrow and return library items

More Information about the Open Ticket Adult (PDF).

Please also see PDF form at the bottom of this page, Open Ticket Application. Take the form into to your local library or email to community.connections@surreycc.gov.uk or you can just ask in your local library.

There is also Named Contact form at the bottom of the page. You can fill this in if you would like to name a person to:

  • Receive pre-overdue, overdue and request notifications on your behalf.
  • Borrow and return items on your behalf.
  • Renew or reserve items on your behalf, including online with your PIN.
  • Act as a guarantor, responsible for payment of any charges incurred.

Note: on the Named Contact Form you can choose all the above or just the appropriate options.

Open Tickets are also available for children under 18. Ask in your local library or contact community.connections@surreycc.gov.uk

Library services for those who have a visual impairment

  • Large print books - fiction and non-fiction titles are available for both adults and children.
  • Spoken Word/Talking books - CDs are available at most libraries.
  • eBooks and eAudiobooks - you can now download these at home for free. The text size of eBooks can be increased.
  • Audio Description - some DVDs have this facility, please see individual titles for further information.
  • The PENfriend - this is a device that reads a coded label on our audiobook stock to play back the author, title, narrator and synopsis, allowing a visually impaired borrower to make their selection independently. The device is being rolled out to all libraries. Please contact Surrey Libraries Information Service to check whether it is available in your branch.
  • Assistive Technology - please check what is available.
  • Booktouch packs are for visually impaired children. Packs are available for two age ranges, for babies or pre-school age children.
  • Giant picture books are available in braille for visually impaired adults and children.

If you are interested in any of the above services please contact Surrey Libraries Information Service.

The RNIB library

If you are blind, partially sighted or print disabled then you are eligible to join the library of the Royal National Institute for the Blind. They can supply material in the following formats:

  • Spoken word
  • Giant print
  • Braille
  • Moon

The RNIB library is free to join and more information can be found by phoning them on 0303 123 9999 or by visiting the RNIB website

Library services for those with a hearing impairment

  • All libraries are provided with hearing loops. If you experience any problems in accessing a hearing loop in a library, please contact us.
  • Subtitles and closed captioning are available on some DVDs.
  • Bookshine packs are for children with an hearing impairment. Packs are available for two age ranges, for babies or pre-school age children.

Hearing Champion Sessions

This free drop-in service for people with NHS hearing aids includes basic maintenance, battery supply, trouble-shooting, cleaning and re-tubing.

Sessions will be held monthly in the following libraries. Please check the individual library page for dates and times:

Files available to download

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