Renewing items online
You will need:
- your borrower number (on your card, under the barcode)
- your 4 digit PIN - if you have forgotten it, try your year of birth or request a new PIN.
Renewing by telephone
You will need your borrower number (on your card, under the barcode). Telephone 0300 200 1001 and choose from:
- Callpoint - our automated renewal system
- Speak to a member of staff
Renewing by visiting the library
You can visit any library to renew your items. You will need your library card and the item.
Provided there are no outstanding requests for an item, books may be renewed five times.
Audio books and DVDs
DVDs and CD-ROMs are issued for one week and cannot be renewed. Additional hire charges will apply for any audio books and DVDs kept beyond their due date.
Receiving eReminders about library loans
We can now send you an eReminder email three days before your items are due back. This will give you the full details of all the items that are due as well as a quick link to renew them, for which you will need your PIN.
If you would like to sign up for an eReminder email all you need to do is let us know and make sure that we have your current email address.
Please have ready your full name and library card number.
We hope that these reminders are helpful, but please be aware that failure to receive a courtesy email will not oblige your library to waive any overdue charges that you may incur.
If you are late returning your library book
Charges for overdue library books can be found on the Library and services charges page.
Replacement library cards
If you lose your library card, you should let any Surrey library know as soon as possible. We will cancel your card to prevent anyone else from using it. Failure to let us know could result in you incurring additional charges.
Please bring some proof of identity and we will provide you with a replacement card.
Note: There is a 50p fee for a replacement card.