Sophie Callaghan has been working for Surrey County Council for over 7 years now. Below she tells us about her journey and how it all started after she was successful in applying for an apprenticeship.
Tell us a little bit about yourself!
I started as an Apprentice for HR back in 2010 and I was actually the first Apprentice that the council had employed, for which I even attended an award ceremony. Since then my career has moved upwards to different teams and more senior positions. These have included working in the Training Admin Team as an Administrator and then moving across to the Recruitment Team in an admin based role. More recently, I have secured a promotion to become one of three senior administrators within our team.
Why do you like working for Surrey County Council?
I really enjoy the culture of the organisation and the teams I have worked for because everyone is here to make a difference. It’s different to the private sector as although we have targets to meet, our motivations are to help people by doing a good job and taking pride in the work we do.
What are you main responsibilities within the Recruitment Team?
My role is very varied however the day to day tasks include issuing employment contracts, monitoring our team inbox and answering any queries as well as training new starters and providing support to the team. I love to get involved in ad-hoc project work such as assisting with interviews, helping with senior recruitment and right now I’m currently working on building an apprentice toolkit to make apprenticeship roles more attractive.
What skills have you gained from working in this team?
My confidence has grown significantly since starting my apprenticeship especially by developing myself through public speaking and presentations which is something I now feel really comfortable with. I have also learnt to train new starters within the team which has really improved my communication and engagement skills. I am also confident in dealing with complex queries and handling any complaints. I would say all my skills have come from working at Surrey!
What does the future hold for you at Surrey?
I definitely know that I want my career to continue at Surrey for the foreseeable future and I’d really like to progress into a Line Management role. I am about to begin a Level 3 Team Leader/Supervisor Apprenticeship which I hope will give me the knowledge and understanding of a management role which will assist me in interviews in the future.