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Values and behaviours

Our values are what support our vision, shape the culture and are crucial in delivering our corporate strategy. When shortlisting applicants, in addition to ensuring you have the right skills, we also look at how your values are aligned to our values, and how you are able to make a positive difference for Surrey residents.

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The values we follow are:

  • Listen – We actively listen to others and expect to be listened to
  • Responsibility – We take responsibility in all that we do at work
  • Trust – We work to inspire trust, whilst trusting in others
  • Respect – We are supportive, inclusive and committed to learning from others

A strong work ethic, and a positive attitude towards the job can carry you a long way. Our behaviours are what makes us stand out as an organisation, and we would expect anyone looking to work with Surrey County Council to uphold and adapt such behaviours.

Behaviours we promote within the organisation are:

Be customer focussed – We put the customer at the heart of our work and take responsibility to uphold the customer promise in all that we do.


Work as one team – We collaborate with and involve our partners, customers and colleagues to build strong and long lasting relationships based on listening, trust and mutual respect.


Make things happen – We plan and deliver our work on time and effectively, making sure we understand the needs and priorities whilst considering all of our options.


Communicate with purpose – We communicate clearly to all of our stakeholders, making sure that we listen, understand and inform in the process.


Be the best we can be – We embrace the need for change and innovation, taking responsibility to improve our services and processes in the right way.


Develop ourselves and others – We learn continually, we seek feedback about our own performance and support others to learn.


Leadership Expectations

With change and transformation at the forefront of our agenda, it is vital that our leaders continue to play a vital part in the delivery and innovation of our services. From boosting motivation and morale to creating a forward-thinking environment, our clear leadership standards allow us to focus on succeeding as a council both now and in the future.

These four leadership areas are interlinked with Surrey's values and behaviours and detail the way in which leaders are expected to carry out their responsibilities and how they can best develop their leadership skills. We welcome applications for managerial and leadership roles from those who feel their leadership skills are based on the below expectations.

If you are unable to view the image below a text version is available in the PDF at the bottom of this page.

Files available to download

  • Leadership Expectations Guide (192.2 KB)
    All public services, including Local Authorities, are facing hugely challenging times with unprecedented changes to the way we deliver services. This provides us with real opportunities as an organisation, to shape our culture and approach and ensure we are fit for the future.
  • Behaviours Framework Guide (233.2 KB)
    This framework defines ‘how’ we can all contribute to the success of our organisation and to our own successes as individuals. These behaviours demonstrate the attitude and approach we should bring to our work and encompasses how we do things, how we treat others and how we expect to be treated.

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