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Family Resilience and Safeguarding and Corporate Parenting- Service Manager recruitment

Through our journey of transformation so far directors of Corporate Parenting and Family Resilience and Safeguarding- Tina Benjamin and Jacquie Burke have recognised the need to review and improve the current functions by implementing the award winning approach to statutory social work, 'Family Safeguarding', whereby at Surrey we will use motivational interviewing to work with families' strengths, taking the time to understand their needs fully.

In doing this we will:

  • Focus on solving problems before they escalate and offer flexible responsive support when and where it is required;
  • Recognise and meet the needs of adults in order to reduce harm to children and
  • Building the resilience of families and communities to support each other

"Overall we are aiming to align services to provide a more seamless provision to children and their families and reduce the number of case holders and managers that children come into contact with as they pass through the system from the front door, to becoming looked after."

Across the divisions we have a number of Service Manager opportunities available in various locations within Surrey. All roles are offered at £60,258 - £68,151 per annum, working 36 hours per week. We would love to hear from you if you have the skills passion and ambition that matches ours!

To find out more about these roles please read on and refer to the relevant role profile attached at the bottom of this page.

Our roles

All roles at Service Manager level require you to plan, organise and manage complex teams within respective service specialisms. You will provide effective operational management as well as support to our Assistant Directors to deliver commitments across the portfolios and in line with our strategic aims and vision.

Underpinning all you do will be your commitment to quality assure the work undertaken in your area, tracking and analysing information to improve service performance, learning from good practice and challenging poor practice. You will ensure a culture of accountability across your service is embedded to meet national and local requirements and that we meet our performance targets and agreed indicators. Your skills and knowledge will ensure that high quality supervision and development support for staff is delivered.

Throughout your work you will ensure that the views, feelings and wishes of children, young people and their families are listened to and used appropriately to inform decisions, plans and improve outcomes. Your approach to meeting the needs of children will translate into sound financial management whereby we invest only where we are able to see children's needs are met and outcomes are visible.

Service Managers - Family/ Adolescent Safeguarding- Woking, Guildford, Leatherhead, and Redhill

You will lead a geographically based Family Safeguarding and a Safeguarding Adolescent service that aims to keep as many children in need/in need of protection, safely within their family, via the use of strengths-based motivational practice, and using the skills of the multi-disciplinary teams to address parental mental health, substance misuse and domestic abuse. Through leading a safeguarding adolescent service to engage young people and their families in assertive programmes of support to enable as many young people to continue to live safely within their families and their communities.

You will work closely with partners from schools, health, voluntary organisations and police to address the issues that increase risks to children and young people and ensure all have plans that meet their needs, increase their resilience and improve the care and protection they receive.

For an informal chat about this role please contact Sam Bushby - 01372 833400 or email sam.bushby@surreycc.gov.uk

Service Managers - Fostering - Woking and Redhill

You will direct, monitor and coordinate fostering services, ensuring that an integrated and evidence based approach delivers improved outcomes for children, young people and families.

Through strong and effective leadership you will manage Team Managers within Fostering locality teams ensuring that foster placements are used efficiently and that the supply of high quality foster placements across Surrey are developed via the Mockingbird approach.

Working with LAC colleagues and partner agencies you will promote permanency, working co productively to deliver innovative solutions to improve the quality of the fostering service. Ascertaining the views, feelings, and wishes of children young people and their family/ carers you will use this to inform the development and performance of the service so that we best meet their needs.

For an informal chat about this role please contact Carol Douch - 07971 663050 or email carol.douch@surreycc.gov.uk

Education Manager - Virtual School - Woking

Working with the Head of Surrey Virtual School (SVS) you will develop and implement a clear strategy to improve educational outcomes for Surrey's looked after children, reflecting local, regional and national priorities, legislation and statutory guidance. It will be essential to routinely evaluate effectiveness, outcomes and reporting on impact. You will ensure that the day-to-day work of the SVS staff group is performance led, effective and making a positive impact on the educational outcomes for Surrey's looked after children.

You will work closely with Social Care teams and Designated Teachers to ensure completion of high-quality Personal Education Plans that have SMART learning targets, reflecting the needs of our looked after children, and ensuring we are continuously looking to improve quality via our QA model and moderation process.

You will lead the delivery of frontline services supporting looked after children, ensuring they achieve their potential through a flexible team around the child approach ensuring that the Pupil Premium use is effective in accelerating progress and meeting individual educational needs. Alongside this you will manage and lead staff as detailed in the full job description.

Driving up the performance of schools, you will ensure that all Surrey looked after children are effectively monitored for attendance, admission, progress, attainment and exclusions to ensure the service performs effectively to the highest standards in line with best practice. Supporting performance will be your development and delivery of essential training for all key stakeholders.

You will also represent the Council at relevant local, regional and national meetings and events.

For an informal chat about this role please contact Carol Douch - 07971 663050 or email carol.douch@surreycc.gov.uk

Service Managers - Looked After Children and Leaving Care - Leatherhead and Redhill

You will direct, monitor and coordinate services for Looked After Children (LAC) and children leaving care ensuring that an integrated and evidence based approach delivers improved outcomes for children and young people, and enables them to achieve a strong identity, good health and their maximum potential.

Across the division you will develop motivational practice so our social workers can build effective supportive relationships with children, young people and their families, enabling them to have positive contact and return to live with family wherever possible in line with their welfare needs.

Collaborating with other Service Managers, key partners and Members, you will ensure that we fulfil our obligations as Corporate Parents and deliver effective support for our young people leaving care, including the provision of high quality health care, education, training and employment opportunities and a safe place to live.

You will work closely with colleagues in fostering and adoption to achieve early permanence for children and to implement a tracking process that allows you to monitor and ensure children are placed in permanent stable families, escalating as required where placement stability is under threat.

You will ensure plans are in place that meet the needs of our children and young people who are at risk from Contextual Safeguarding issues such as sexual exploitation, exploitation from gangs/County Lines, radicalisation, and going missing from home or education. You will ensure that case summaries and recordings are kept up to date and regularly reviewed to ensure we deliver purposeful social work. This will be done by the delivery of reflective clinical and case work supervisions that clearly identify next steps.

For an informal chat about this role please contact Jo Moses - 07968 834 911 or email Jo. Moses@surreycc.gov.uk

Service Manager - Assessment Service - Woking

You will lead a geographically based Assessment service that conducts assessments under s17 and s47 of the Children's Act 1989, in accordance with WT 2018 and Surrey's Effective Family resilience – levels of need, within statutory timescales, in collaboration with families and partner agencies and employing a strengths based, motivational interviewing approach that aims to keep as many children in need/in need of protection, safely within their family.

You will be a skilled communicator who has the ability to work respectfully with children, young people and their families in a truly co productive way that encourages families to develop their own solutions and to identify what support they require. You will consistently ensure the views, wishes and feeling, of our children, young people and their families are used to inform their care plans.

You will work closely with partners to ensure plans are in place that meet the needs of our children and young people at the earliest opportunity and that case summaries and recordings are kept up to date and regularly reviewed to ensure we deliver purposeful social work. This will be done by the delivery of reflective clinical and case work supervisions that clearly identify next steps.

For an informal chat about this role please contact Jo Moses - 07968 834 911 or email Jo. Moses@surreycc.gov.uk

Service Manager - Youth Offending and Youth Offer - Woking

You will lead the development of the Surrey youth justice services, services for vulnerable adolescents and the 'youth offer' to ensure young people that have emerging needs requiring multi-agency support are directed to the right help at the right time to support children to remain living within their families where possible. You will work within Surrey's practice model, 'Effective Family Resilience' and promote the application of our levels of need across the partnership and within services.

Leading our response to issues effecting young people such as youth crime, exploitation, radicalisation and missing children, you will work collaboratively with key stakeholders to ensure we deliver a transformational and preventative youth offering that effectively meets the needs of our young people.

You will be responsible for inspection readiness, ensuring we adhere to agreed protocols, policies and SLAs as defined with colleagues on the Youth Offending Service Management Board, producing an annual Youth Justice plan and responding to new JYB initiatives, as well as ensuring we are equipped to respond to and provide statutory data as required.

You will put your innovative leadership and high level communication and influencing skills to full use, as you work collaboratively with colleagues in Education, Heath and across statutory services. You will have the ability to build and maintain close working relationships that allow you to set up and maintain systems that support lead professionals/case co-ordinators to conduct early help assessments and good quality plans to support and meet children and families' needs. Throughout all that you do you will ensure your decisions are informed by and are sensitive to the needs of our children, young people and their families, and that appropriate escalations are made as required to statutory services via a multi-agency approach.

Using motivational interviewing you will work with families to better engage them in partnership working with the service, whilst ensuring that we meet our legislative requirements.

For an informal chat about this role please contact Lisa Bursil - 07966 240 141 or email lisa.bursill@surreycc.gov.uk

Service Manager - Family Safeguarding Hub - Guildford

You will direct, monitor and coordinate the multi-agency Children's Services Family Safeguarding Hub, to ensure all new high priority requests for statutory social work services are directed to the most appropriate team to undertake an assessment within 24 hours or where multi-agency information sharing suggests early help/targeted services are more appropriate, within 72 hours.

You will ensure that we foster strong cooperation between the Early Help family hub and the Family Safeguarding hub to ensure children get the right help from the right service at the right time and that any disputes are resolved quickly in the best interests of the child. You will ensure that all requests for assessment from professionals are efficiently completed in line with national and local requirements and will take specific responsibility for performance targets and agreed indicators.

Working closely with partners, such as the Surrey Safeguarding Partnership and its sub groups you will conduct multi-agency training sessions for partner agencies, ensuring we support Police decision making about children who are referred to us via the partnership referral form. Your experience and skills will allow you to support professionals to make informed decisions about child protection referrals.

You will foster an understanding of motivational interviewing and practice across the team, with the expectation of building truly co productive relationships with children, young people and their families. Throughout all that you do will ensure that the views, feelings and wishes of children, young people and their families are listened to and used appropriately to inform plans and improve outcomes. This will be done by the delivery of reflective clinical and case work supervisions that clearly identify next steps.

For an informal chat about this role please contact Lisa Bursil - 07966 240 141 or email lisa.bursill@surreycc.gov.uk

How to apply

If you are able to work in a large County with all the challenges as well as benefits that this has to offer then we would like to hear from you.

Apply now

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