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Service Delivery Team

Service Delivery co-ordinates, manages and develops our "In-house services" for the residents of Surrey. We work closely with our partners to ensure we provide the best quality service to people using these services and their carers. Our focus is on improving standards in a consistent way, delivering value for money and ensuring that our services provide personalised support and maximise independence. Our "in-house services" include:

Residential services for adults with learning disabilities

We have six residential homes around Surrey providing a 24 hour personalised support service for individuals with learning disabilities:

  • Arundel House, Banstead
  • Coveham, Cobham
  • Hillside, Camberley
  • Mallow Crescent, Guildford
  • Langdown House, West Molesey
  • Rodney House, Walton-on-Thames

We provide an environment which:

  • is homely and safe,
  • promotes independence and encourages individuals to develop skills to achieve this,
  • encourages individuals to develop social interaction skills and build relationships, and
  • supports partnership working to ensure a person centred approach.

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Outreach Support Service

The Outreach Team offers support throughout the county for adults with learning disabilities over the age of eighteen with a variety of support needs.

We provide a high quality choice of flexible community based support services which focus on promoting people's independence and enablement at home.

This support includes help with personal care and practical support, ranging from washing, eating and drinking and administering medication, to shopping, cooking and access to community activities.

We are Care Quality Commission (CQC) regulated and inspected. We continually work to measure quality and improve our service standards.

The Outreach Service is delivered from hubs in Guildford, Cobham and Banstead.

We offer support in a range of settings to suit individual needs and we can provide short term breaks for carers.

Our roles

Listed below are some of the key roles in Residential services for adults with learning disabilities and Outreach Support Service. More roles and jobs can be found by visiting our search for adult social care jobs webpage.

Residential Support Worker

You don't need any formal qualifications to apply for a Residential Support Worker position, simply the desire to make a difference to adults with learning disabilities. In addition you would possess the right qualities including: a sensitivity to the needs of people with learning disabilities, respect for the cultures and beliefs of the people we support and a flexible attitude.

The role involves working with and supporting individuals to create positive outcomes and promote independence.  This may include supporting with cooking, personal care and accessing the wider community, planning and coordinating activities, report writing, working with families / carers and other agencies and engaging with the planning and delivery of support plans.

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Senior Residential Support Worker

This role requires experience of working as a Residential Support Worker. The purpose of the role is to ensure that a high quality, responsive, needs led service is delivered though day to day responsibility for a small staff team and for the establishment in the absence of senior colleagues. The Senior Residential Support Worker will provide guidance and supervision to team members and ensure that individual care plans are implemented.

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Team Manager

This role is responsible for all aspects of the operational management of a registered care home, including managing a dedicated staff team and the budget for the service. The Team Manager will be a CQC (Care Quality Commission) registered manager for the service and is responsible for delivering a high quality, person centred service and ensuring compliance with legislation and regulations. Strong management and leadership skills are essential as is a desire to develop the service to meet the long term strategic aims of Adult Social Care.

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Night Care staff

Night care staff are responsible for attending to the personal needs of residents during the night, undertaking regular checks of the building to ensure the health and safety of the residents, ensuring a safe environment and creating a homely atmosphere in which residents achieve their maximum independence, stimulation and choice.

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Reablement Service

Our Reablement Service, which includes our Extra Care Scheme and Night Care Service, helps people to learn how to accommodate their illness or condition and remain independent at home. Our specially trained staff will assess their needs and support people to learn or relearn the skills necessary for daily living.

Our Reablement services are split into four geographical areas which are aligned with the district and borough councils.

  • North West Surrey
  • Spelthorne - Staines TW18 1XB
    Woking - Woking GU21 6YL
    Runnymede - Addlestone KT15 2AH

  • South West Surrey
  • Guildford - Guildford GU2 4BB
    Waverley - Godalming GU7 1HR
    Surrey Heath - Camberley GU15 3HD

  • Mid Surrey
  • Epsom and Ewell - Epsom KT18 5BY
    Mole Valley - Dorking RH4 1SD
    Elmbridge - Esher KT10 9SD

  • East Surrey
  • Reigate and Banstead - Reigate RH2 0SH
    Tandridge - Oxted RH8 0BT

Extra Care Schemes

The aim of the Extra Care Schemes is to provide a safe, secure environment with 24-hour personal care, support on site, to maximise the independence of frail and vulnerable individuals.

Our Extra Care Schemes is based in North and South West Surrey, within the following locations.

  • North West – Aldwyn Place and Halleys Approach
  • South West – Dray Court, Japonica Court, Riverside Court and Falkner Court

Night Service

Covering North and South West Surrey we operate a Night Service which provides both unplanned and short term planned health and social care calls to vulnerable adults. The team operates between the hours of 10pm and 8am and links closely with day and twilight nursing service and the Surrey County Council daytime Reablement Service.

They are based within the following locations: Beacon Centre, Royal Surrey County Hospital, Guildford and St Peters Hospital Chertsey.

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Our roles

Listed below are some of the key roles in our Reablement Service, more roles and jobs can be found by visiting our search for adult social care jobs webpage.

Reablement Assistant

Reablement Assistants work within the community, usually in peoples' homes, to promote independence and choice for people by helping them to work towards their reablement goals as set out in their support plan. This role will involve working closely with carers and others (e.g. Team leader and OT's) and in addition to meeting the person’s needs, to try to prevent unnecessary admission to hospital or residential care.

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Reablement Team Manager

The Team Manager is responsible for leading and managing delivery of a front line care service, taking responsibility for practice standards, customer service and quality, resources and efficiency, performance and processes. The Team manager is responsible for an area team covering two or three districts or boroughs.

Team Managers are legally required to be CQC (Care Quality Commission) registered for the Reablement teams, providing a professional lead and ensuring that the service complies with statutory requirements and national minimum standards for domiciliary care.

They lead, establish and maintain local joint working relationships with other service providers and partner agencies, making sure the views and needs of the people using our services are taken into account in the delivery and development of our services.

Apply for unqualified social care jobs