- Name of service - Waste Development Group
- Directorate - Highways, Transport and Environment
- Date of issue - 14 June 2018
- Review date - 14 June 2019
The reasons why we use your personal data
Purpose / function of the service
This privacy notice applies to the information and services that are available through and promoted on the Recycle for Surrey and Surrey Waste Partnership websites, by the Waste Development Group at Surrey County Council, on behalf of the Surrey Waste Partnership. The Surrey Waste Partnership comprises Surrey County Council and the 11 district and borough councils in Surrey.
What processing of personal data is undertaken by the specific teams or services
We collect your data for the following reasons:
- To monitor usage so we can make service improvements, provide reporting and for research and trend analysis.
- To allow us to answer any enquiries that you contact us with.
- When you use the 'What do I do with…?' search tool or the Recycle for Surrey app version, to provide you with recycling and disposal instructions for your location.
- When you request a cloth nappy trial kit, to allow a volunteer trial kit host to contact you to arrange the loan of a kit and to contact you after the loan to request completion of an online monitoring survey. If you choose to enter the prize draw that incentivises completion of the monitoring survey, to select and contact a winner.
- When you order a compost bin or food waste digester from Straight (getcomposting.com) or Great Green Systems, to ensure that we've correctly subsidised the cost for only Surrey residents.
- When you donate furniture to one of the Surrey Reuse Network's furniture reuse organisations, to allow us to pay the organisation a reuse and recycling credit to reflect the savings that Surrey County Council has made from the items being reused or recycled rather than landfilled and to report this reuse and recycling to the Government as part of national waste and recycling statistics.
- When you submit a food waste reduction tip or recipe, to publish your name alongside your tip or recipe.
What information do we collect?
We collect the following personal information:
- When you use the 'What do I do with…?' search tool or the Recycle for Surrey app – your IP address, browser and device information, mobile device unique identifiers and postcode.
- When you submit an enquiry to us or request a cloth nappy trial kit - name, email and postcode.
- If you choose to enter the prize draw when you answer the cloth nappy trial monitoring survey – email.
- When you order a compost bin or food waste digester from Straight (getcomposting.com) or Great Green Systems, they will pass on your name, address and products ordered to us.
- When you donate furniture to one of the Surrey Reuse Network's furniture reuse organisations, they may pass on your name, address and items donated to us.
- When you submit a food waste reduction tip or recipe – your name.
How we are allowed to use your personal data
The processing of your data is necessary for us to perform tasks in the public interest.
This includes providing information and services to encourage waste reduction, composting, reuse and recycling as part of our waste management and prevention plans, required under The Waste (England and Wales) Regulations 2011.
Data from furniture reuse organisations is necessary for the payment of reuse and recycling credits and for the reporting of this reuse and recycling, as covered by the Environmental Protection Act 1990.
When you request a cloth nappy trial kit, the processing of your data is necessary in order for you to be contacted to arrange a trial and subsequently enter into an agreement for the trial.
If you have borrowed a cloth nappy trial kit and choose to enter the prize draw that incentivises completion of the monitoring survey, we will request your consent to provide your email address.
If you want to remove your consent, please contact us at email@example.com and we will deal with your request.
Who we share your personal data with
If an enquiry is specific to the service provided in a local district or borough area we may email the enquiry with the name, email address and postcode to the waste officers in the relevant Surrey district or borough council, so they can respond with an appropriate local answer.
Requests for a cloth nappy trial kit are emailed to volunteer trial kit hosts, who host the trial kits on behalf of Surrey County Council.
The 'What do I do with…?' search tool and the Recycle for Surrey app are provided under contract by ReCollect Systems Inc. In order to provide the tool and app they collect IP addresses, browser and device information, mobile device unique identifiers and postcodes as well as email addresses when help enquiries are submitted.
Automated decision making (when computers make any decisions about you)
We do not use automated decision making.
Personal data being sent or processed outside of the UK and EU
ReCollect Systems Inc, the provider of the 'What do I do with…?' search tool and the Recycle for Surrey app, are based in Canada.
In order to provide efficient and value for money services, we use third parties located in other countries to help us run our functions. As this includes countries outside the European Union ("EU") and to countries that do not have laws that provide specific protection for personal data, we have taken steps to ensure all personal data is provided with adequate protection and that all transfers of personal data outside the EU are done lawfully. Where we transfer personal data outside of the EU to a country not determined by the European Commission as providing an adequate level of protection for personal data, the transfers will be under an agreement which covers the EU requirements for the transfer of personal data outside the EU, such as the European Commission approved standard contractual clauses.
Retention of data
Any enquiries are retained as per Surrey County Council's retention schedule for Customer Services.
Cloth nappy trial kit hosts are required to delete all personal data that is provided for the purposes of requesting, borrowing and monitoring the outcome of a cloth nappy trial every six months. Personal data from those who chose to enter the prize draw that incentivises completion of the monitoring survey, will be kept for no longer than three months.
Data on compost bin sales and donations to reuse organisations are kept for the current year, plus a further six years for financial auditing purposes.
For further information on our privacy notices, please see information and privacy.