Details
- Name of Service - Keyworking Service
- Directorate - Children, Families and Lifelong Learning
- Date of Issue - 5 November 2025
- Date of current version - 5 November 2025
- Review Date - 1 April 2027
Notice
The reasons why we use your personal data
This privacy notice applies to the functions of the Surrey Keyworking service.
The Keyworking function is part of the NHS long term plan to provide personalised support to children and young people with a learning disability and/or autism who have been identified as being at risk of an inappropriate hospital admission or placement breakdown. This may include the family home as well as a residential placement. The Surrey Keyworking service sits within the local authority and more specifically within the children with disabilities team.
What processing of personal data is undertaken by the service
These ‘at risk’ children and young people are recorded on a database maintained by the Learning Disability and Autism team (ICB) called a Dynamic Support Register (DSR) which exists to co-ordinate support and monitor outcomes. Only children and young people who are on a local Dynamic Support Register are eligible for support from the Keyworking service.
The Surrey Keyworking service will receive information via referral from the DSR. Consent from the young person or parents/carers has to be in place. The referral will contain personal information, including names, date of birth, address and contact details. Information will also include details of the current network of professionals as well as care plans, reports, minutes from meetings and intended outcomes from the referral.
Surrey Keyworkers will be required to collect, hold and share personal and clinical information relating to young people to gauge the initial needs of the family and to begin to understand any risk factors that may impact upon the initial home visit by a keyworker.
Your personal data is processed so that the Surrey Keyworking Service can carry out our statutory responsibilities under the different legislative frameworks. We use the data for:
- Service delivery
- Service improvement and planning
- Statistical analysis and reporting
- Safeguarding
What Information do we collect?
- Name including any aliases
- address
- email address
- age
- date of birth
- gender
- marital status
- dependants, spouses, partners or other family members
- education
- employment history
We may also collect special category data including ethnicity, data concerning mental and physical health and criminal offence data.
How we are allowed to use your personal data
We process your data because of a legal obligation or public task under various UK legislation including but not limited to:
- Children and Families Act 2014
- Mental Capacity Act 2005
- Mental Health Act 1983, 2007
- Health and Social Care Act 2012
Special category data is processed for the provision of health or social care.
How we are allowed to use your personal data
Consent
To process your personal data, we will explain to you what we are asking you to agree to and why. If we are relying on consent to use any of your personal data, you have the right to remove your consent it at any time. If you want to remove your consent, please contact us at the following email address keyworkingservice@surreycc.gov.uk and we will deal with your request.
Who we share your personal data with
Information is shared where necessary and lawful with relevant professionals involved with your care. This could include:
- other relevant Surrey County Council Teams
- the Hope Service
- Surrey and Borders Partnership
- Surrey Heartlands Integrated Care Board Teams
- Hospitals
- other NHS services
- Charities
- District and Borough Councils
- Advocates
Retention of data
Data will be held on your record and retained in line with the Council's retention schedule.
Other information
Although Keyworkers sit within Surrey County Council we work closely with health services and have access to relevant health information where necessary.
For further information on our privacy notices, please see information and privacy.