Closures over Christmas 2021 and the New Year

Find details of closures and changes to opening hours for some services below:


Contact centre

Generic Contact Centre

  • Thursday 23 December - 9am to 5pm
  • Christmas Eve (Friday 24 December) - 9am to 5pm
  • Wednesday 29 December – 9am to 5pm
  • Thursday 30 December – 9am to 5pm
  • New Year's Eve (Friday 31 December) - 9am to 5pm

In addition to Christmas Day and Boxing day, the contact centre will be closed on:

  • Monday 27 December (bank holiday)
  • Tuesday 28 December (bank holiday)
  • Monday 3 January 2022 (bank holiday)

During these times our email, SMS and twitter accounts will not be monitored. If your enquiry is urgent, please call 03456 009 009 (or textphone 18001 03456 009 009 via Text Relay) to access our emergency out of hours contact details.

Adult Social Care Contact Centre

  • Thursday 23 December - 9am to 5pm
  • Christmas Eve (Friday 24 December) - 9am to 5pm
  • Wednesday 29 December – 9am to 5pm
  • Thursday 30 December – 9am to 5pm
  • New Year's Eve (Friday 31 December) - 9am to 5pm

In addition to Christmas Day and Boxing day, the contact centre will be closed on:

  • Monday 27 December (bank holiday)
  • Tuesday 28 December (bank holiday)
  • Monday 3 January 2022 (bank holiday)

During these times our email, SMS and twitter accounts will not be monitored. If your call is urgent, please call 01483 517898 to speak to our emergency duty team.

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Surrey Children's Single Point of Access (SPA)

  • Thursday 23 December - 9am to 5pm
  • Christmas Eve (Friday 24 December) - 9am to 5pm
  • Wednesday 29 December – 9am to 5pm
  • Thursday 30 December – 9am to 5pm
  • New Year's Eve (Friday 31 December) - 9am to 5pm

In addition to Christmas Day and Boxing day, the SPA will be closed on:

  • Monday 27 December (bank holiday)
  • Tuesday 28 December (bank holiday)
  • Monday 3 January 2022 (bank holiday)

During these times our email, SMS and twitter accounts will not be monitored. If your call is urgent, please call 01483 517898 to speak to our emergency duty team.


Libraries

Please see our Library closures page for full details of our library closures over Christmas and the New Year.

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Recycling centres

Community recycling centres are closed on Christmas Day, Boxing Day and New Years Day but will be open during their normal business hours on the Bank Holidays Monday 27 and Tuesday 28 December and Monday 3 January.

Christmas card and tree recycling

Don't forget to recycle this holiday. Our community recycling centres are happy to receive your old Christmas cards and all suitable waste. For Christmas trees, please check your local borough and district council website for details on recycling your tree in your area.

If you are not sure which bin to put something in, or where to take it, you can find out using our recycling search tool.

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Register offices

Opening hours

  • Friday 24 December - 9am to 2.30pm
  • Christmas Day (Saturday 25 December) to Tuesday 28 December - closed
  • Wednesday 29 and Thursday 30 December - normal opening hours: 9am to 4.30pm
  • Friday 31 December - 9am to 2.30pm
  • Saturday 1 January 2021 to Monday 3 January 2021 - closed.

Booking an appointment

  • Birth registration appointments will continue to be available face-to-face at Guildford, Leatherhead and Weybridge Register Offices. If the parents were married or in a civil partnership at the date of the birth, only one parent must attend.
  • Registering a death - you can still book an appointment on the phone to register a death, after you've booked an appointment a registrar will call you to register the death over the telephone.

Emergencies

In case of emergency for faith death registrations or Emergency weddings for terminally ill and not expected to recover, please call 0300 200 1002.


Coronavirus: council services updates

To check the current status of our services as we respond to the latest Government guidance, please see our council services page.