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Corporate Strategy performance

Our Corporate Strategy is the key document that sets out how we will realise our ambition to be delivering great value for our residents by 2022. There are a total of 15 priorities under three strategic goals of wellbeing, economic prosperity and resident experience.


Wellbeing

1 - Provide additional school places needed for the September 2017 school year

Progress: On target
Date: January 2018

Reason: We have reached this judgement because we have successfully provided around 1570 additional for September 2017 in order to meet demand. Most families received an offer from a school that they had listed as a preference.

Plan: We are now analysing the applications received for both Primary and Secondary Places for September 2018, we will relate this to our existing programme of work, identifying whether additional work is required.

Download: Read the full report for providing additional school places needed for the September 2017 school year (PDF)


2 - Improve outcomes for children in need of support and protection

Progress: Off target
Date: January 2018

Reason: In late 2017 the Surrey Children's Improvement Board reviewed the progress of our improvement work and the impact we were having for children. Overall, during 2017 we made a number of important improvements to our infrastructure and approach but we know that our practice is still variable: we've got some better and growing practice which is making a real difference for children but we've also got too much poorer practice and some children can wait too long to get the help they need.

Plan: We have heard and acted on this feedback, drawing lessons from what has worked well to date and what hasn't has the impact for children we wanted. Since November 2017 we have adapted our approach and are making progress for children by focussing sharply and systematically on core practice expectations. This is driving frontline practice improvement and will deliver the key practice goals set out in our overall Surrey Children's Improvement Plan.

Download: Read the full report for improving outcomes for children in need of support and protection (PDF)


3 - Support families through the Surrey Family Support Programme

Progress: Slightly off target
Date: January 2018

Reason: We have reached this judgement because 2,724 families have either received or are currently engaged with support from the programme. Surrey is meeting the goal of intensively supporting at least 750 families per annum. We have turned around the lives of 608 families. However, our overall Early Help services are still in the developmental stage and despite having strong architecture in place, we are waiting for the full benefits to be realised.

Plan: In Early Help, we will continue to identify families that may require our support and work closely with our partners to deliver a holistic package of support. The family support programme is part of our Early Help offer (the range of services that we deliver with our partners to make sure that families get the right help at the earliest opportunity) and is becoming increasingly integrated within our Family Services. We will also continue to measure the impact that the programme has on outcomes for families who have received support.

Surrey County Council, in partnership with the districts and boroughs and other public agencies aims to successfully turn around the lives of 3,700 families in Surrey by 2020 through the Expanded Troubled Families Programme.

Download: Read the full report for supporting families through the Surrey Family Support Programme (PDF)


4 - Support our residents to live longer and live well by integrating health and social care services

Progress: On target
Date: 4 January 2018

Reason: We have reached this judgement because Surrey County Council provides a range of support to help people live healthier lifestyles and the number of people that smoke or who are overweight in Surrey is lower than both the national and regional average. Such trends alongside the increasingly integrated approach of health and social care and work with other local partners means that Surrey residents have more years of life in good health when compared to other areas in the south east and nationally.

Plan: Over the next three months we will continue to take forward the actions leading from both the healthy weight strategy and the tobacco control strategy. On a practical level this will include things such as the development of the eat out eat well award for places where young children are present eg. Nursery Schools, and supporting smokers to give up through Quit 51, our local provider, with a focus on prioritised groups that have a higher rate of smoking.

Download: Read the full report for supporting our residents to live longer and live well by integrating health and social care services (PDF)


5 - Enable people to stay well at home in their community and to return home sooner from hospital with the care they need

Progress: On target
Date: 30 December 2017

Reason: We have reached this judgement because working with our partners across health and social care, we have been able to manage the numbers of people delayed in hospital to below the England average. Between 1 April and 31 October, 992 people were successfully enabled to return and stay at home with a package of support in place. This is 73% of those who received a reablement package.

Plan: Over the next three months we will continue to work closely with our partners to reduce the number of people delayed in hospital by;

  • Monitoring our delays data on a monthly basis and understanding the reasons why people are delayed.
  • Agreeing a new set of delay codes between health and social care teams so that we have a shared understanding of why delays occur.
  • Introducing a new database locally to capture the reasons for social care which we can then use to validate the national data

We will also review our reablement service to provide a more locally based service to achieve better outcomes for people.

Download: Read the full report for enabling people to stay well at home in their community and to return home sooner from hospital with the care they need (PDF)


Economic prosperity

6 - Support young people to participate in education, training or employment

Progress: On target
Date: January 2018

Reason: We have reached this judgement because we continue to support young people into education, employment or training by offering them advice, creating opportunities and apprenticeships. The number of NEET young people is 228 as of the 5th January 2018 compared to 322 at the same point in 2017.

The RONI commission has been extended to support the most vulnerable cohort to February half term rather than ending at Christmas ensuring that young people do not drop out after Christmas.

Plan: Next month we will continue to deliver our services and review them to ensure they are providing the right outcomes.

Download: Read the full report for supporting young people to participate in education, training or employment (PDF)


7 - Resurface and treat priority roads to ensure the resilience of our highway network

Progress: On target
Date: 31 December 2017

Reason:
We measure our performance in two ways: Repair of road defects - that these are done on time; and progress of our road maintenance programme. Because safety is our priority, how we perform overall, is judged on our repair of road defects.

Our target for 2017/18 is to repair 98% of defects within our time standards. Between October and December we have exceeded this target, repairing a total of 14317 out of 14373 defects within our time standards.

  • 960 out of 972 high risk defects within 2 hours
  • 5243 out of 5255 medium risk defects within 5 days
  • 8114 out of 8146 low level risk defects within 20 days

Length of roads renewed or resurfaced: From October to December, we have renewed or resurfaced 1.69km of roads to support Surrey residents. This means we have completed this year's plans to improve or renew 45km of road.

Plan: Next quarter we will continue our focus on safety and repairing road defects on time.

Download: Download the full report for resurfacing and treating roads to ensure the resilience of our highway network (PDF)


8 - Improve and renew priority pavements, particularly to support vulnerable users

Progress: On target
Date: 31 December 2017

Reason:
In 2017/18, we are measuring our performance based on the delivery of our pavement programme and the length of pavement repaired or renewed during the year. Our target for this year is now 38km. We took the decision this quarter to repriortise the remaining schemes and carry out higher priority reconstruction work first. As this is more expensive, it will result in a reduction of 7kms to the amount of pavement we can improve and renew this year.

From April to December we have improved and renewed approximately 36km of pavements to support vulnerable Surrey residents.

Plan: Next quarter we will be progressing the reconstruction of the following schemes:

  • Salisbury Way, Worcester Park 930m of pavement
  • Ashcombe Road, Dorking 525m of pavement
  • Grafton Road, Worcester Park 730m of pavement

Download: Read the full report for improving and renewing priority pavements, particularly to support vulnerable users (PDF)


9 - Increase waste recycling and reduce the amount produced and sent to landfill

Progress: Slightly off target
Date: 31 December 2017

Reason: We measure this in three ways:

  1. The amount of household waste in kg per person. Performance against this measure has met the target for the year.
  2. The proportion of waste recycled and recovered. Performance against this measure was just short of the target for the year.
  3. The proportion of waste sent to landfill. Performance against this measure did not meet the target for the year.

Our overall target is tracked against how we perform across all three measures. To be on track, all measures need to be green. We have therefore been focusing efforts in particular on increasing the amount of waste being recycled, and reducing the amount of waste sent to landfill.

We are working with district and borough councils, via the Surrey Waste Partnership (SWP), on a number of projects to reduce waste and increase recycling. This includes joint communication and engagement campaigns, as well as targeted work in areas with flats, which tend to have lower recycling rates. We are also continuing to work with our waste management contractor to increase the amount of recyclable materials extracted from mixed waste arriving at our community recycling centres.

With the waste to landfill measure, by working with our waste disposal contractor to investigate longer-term options for disposal, we have been able to reverse the upward trend. In particular, we are now making greater use of facilities which create refuse derived fuel, which can be exported to other parts of Europe which are able to accept excess waste when our other energy from waste outlets are unavailable. We expect this to put us back on track towards meeting our long term target from the next financial year onwards.


Plan: Next quarter we will progress with the delivery of the agreed programme to reduce household waste produced per person, increase the amount of waste recycled and recovered and reduce the amount of waste sent to landfill.

Download: Read the full report for increasing waste recycling and reducing the amount produced and sent to landfill (PDF)


10 - Support an infrastructure investment programme

Progress: On target
Date: 31 December 2017

Reason: Our performance is measured against the delivery of our infrastructure investment programme. We are currently supporting major schemes valued at £23.50m and sustainable transport packages valued at £25.03m over the five year programme.

The focus last quarter has been to continue construction of:

Start construction of:

  • the second phase of the town centre scheme in Epsom.

We also:

Plan: We are on track as we are continuing construction of one of the County's largest schemes - Runnymede Roundabout, construction of the improvements in Redhill and Dorking and out to tender on the A30/A331 Meadows Gyratory in Camberley.

Download: Read the full report for supporting an infrastructure investment programme (PDF)


Resident experience

11 - Enhance opportunities for residents to influence and shape council services

Progress: On target
Date: January 2018

Reason: We have rated ourselves as being on target as during this period.

Figures from the Surrey Residents Survey shows that there has been a slight increase in residents feeling they have the ability to influence decisions to 36% in quarter three, from 32% in quarter two. A contributing factor to this could have been a number of service changes that have resulted from resident feedback – for example changes to the Community Recycling Centre proposals. At the same time (Q3) last year it was 33%.

We are currently consulting on the Draft Surrey Waste Local Plan – which is due to end on 7 February 2018.

For the first time the council is joining with Clinical Commissioning Groups (CCGs) across the Surrey Heartlands area to consult on commissioning intentions for health and social care.

Plan: We are currently refining our approach to consultation and engagement to enhance residents' opportunities to influence. The council currently engages and consults with residents and partners using a number of methods which include paper and electronic surveys, face to face engagement and social media.

Download: Read the full report for enhancing opportunities for residents to influence and shape council services (PDF)


12 - Make better use of digital technology to improve services for residents

Progress: On target
Date: 31 December 2017

Reason: We have reached this judgement because between October and December 2017 the council saw a continuing trend for residents utilising the online services in favour of telephone contact with a 2% rise and a marginal increase in customer satisfaction. This trend continued despite a significant decrease in both online contacts and telephone calls which is typical for this period. In November 2017 the council launched both a new citizen portal for adult social care and an online service for social care providers.

Plan: Over the next three months we will begin a promotional campaign for the Adult Social Care online services and complete the join-up of our customer and service delivery systems for highways defect/pothole reporting.

Download: Read the full report for making better use of digital technology to improve services for residents (PDF)


13 - Invest in flood and maintenance schemes

Progress: On target
Date: 31 December 2017

Reason: We measure this in two ways- through the development of our programme of flood resilience works and through the delivery of our gully cleansing programme.

All planned major schemes (9) and Flood Defence Grant-in-Aid (FDGiA) studies (11) except two (2) are on target to progress this financial year. For the two FDGiA schemes not achieving target, one requires significant amounts of partnership funding and so further discussions are taking place with the district council about how to proceed. The second has been postponed awaiting verification of the level of risk present as other areas have higher recorded levels of flooding.

We are also continuing to develop feasibility studies to address flooding which effects larger areas impacting entire communities (there are 11 potential schemes in total) as well as continuing our programme of gully cleansing.

In 2017/18, our target is to clean over 100,000 gullies. Between October and November we have cleaned 26,844 gullies making the total for this year 114,599 overachieving the target for this financial year

Plan:

Next quarter we will progress forward as anticipated with the majority of schemes. We will continue exploring options to secure external contributions or seek alternative means to address flood risk in the area. Next quarter we will continue to visit and inspect gullies on our cyclic cleansing system.

Download: Read the full report for investing in flood and maintenance schemes (PDF)


14 - Improve the satisfaction of families of children with special educational needs and disabilities with the support they receive

Progress: Slightly off target
Date: January 2018

Reason: We have reached this judgement because we are still working to achieve all our targets. Although we have made significant progress we know there is still a lot to do.

Plan: Over the next few months we will continue to implement improvements set out in our Written Statement of Action following a SEND inspection in October 2016, and our SEND 2020 Programme. We will continue to repair and rebuild by developing and empowering staff, ensuring clear decision making and listening to feedback.

Download: Read the full report for improving the satisfaction of families of children with special educational needs and disabilities with the support they receive (PDF)


15 - Deliver the savings set out in the Medium Term Financial Plan

Progress: Off target
Date: 30 November 2017

Reason: This assessment is based information as at 30 November 2017 reported to Cabinet for discussion at its meeting on 14 December 2017.

We have reached this judgement because although we are on track to achieve £79m of savings during this current financial year, against our target of £104m, we forecast that £16m of planned savings may not be achieved and also require a further £9m of savings to be identified. Demand for our services and delays and other obstacles to achieving our £104m savings target this year mean we estimate we will need £17m more than we budgeted for this year. Most of this increase in expenditure is due to unachievable saving plans.

Plan: Cabinet have discussed this position, as part of the budget monitoring report, at the Cabinet meeting on 14 December.

To bring the budget back in to balance, the Cabinet have requested that all services continue to take all reasonable action to keep costs down & maximise income.

Download: Read the full report for delivering the savings set out in the Medium Term Financial Plan (PDF)


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