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Customer Services performance

We believe that our customers should receive high standards of service, and we are determined to deliver a customer-focused service that we can be proud of.

We believe in being open about how we are performing against the targets we have put in place to meet the commitments of our Customer Promise. These define our approach to customer care and the standards you can expect when you contact us.

We publish a quarterly performance report where you can find out more about how we are performing.

Files available to download