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Customers, Digital and Transformation

Executive Director: Michael Coughlin

At Surrey County Council, we have the responsibility of managing the fundamental business functions that enable the council to provide support and services to all Surrey residents.

We are committed to delivering outstanding professional services across the council and bringing these business functions together in one place, helps the council provide increased value for money to residents and the community.

Human Resources and Organisational Development

We are a streamlined service of multi-skilled professionals, ready to support Surrey County Council with the demands of being an employer of choice. Some key areas of support are the management, engagement and development of staff, ensuring that our policies, practises and procedures remain fit for purpose and improving skills to develop capability, capacity and effective workforce planning.

IT & Digital

We are committed to driving innovation in technology to ensure residents receive the very best services from our staff. Our Information Management and Technology (IMT) service supports the core infrastructure of the organisation, supports our hardware, drives innovation in applications and flexible working, and ensures the organisation remains secure and resilient.

Strategy and Performance

Our three teams, Performance and Change, Policy and Strategic Partnerships and Economic Growth, provide research, insight and analysis to inform strategic policy making, decision making and resource allocation. We work with Council Services, Members and partners to share skills, tools and best practice to drive improvement and innovation whilst also maximising the influence of the Council locally, regionally and nationally.

Procurement and Commissioning

We work alongside services providing commercial insight, expertise and advice, from a contract renegotiation, a tender process, or supporting a service redesign.

Customer Services

Our purpose is to deliver services to our customers: the people and businesses of Surrey and our goal is to improve customer satisfaction. We provide four services: the Contact Centre, Web and Digital Services, Blue Badge Scheme and Customer Relations.

Communications team

We provide regular information about the council and its services to staff, members and Surrey residents using a wide range of tools and channels.