We are committed to delivering excellent service
Treating you in the right way
We will:
- put your needs at the heart of what we do
- listen, be helpful, polite, and treat you fairly and with respect
- be open, upfront and explain our decisions
Keeping you informed
We will:
- deal with your request the first time you contact us, or as soon as we can.
- tell you what will happen next, and by when
- keep you updated of progress
Getting it right
We will:
- do what we say, on time and to the right standard
- provide clear information and advice
- say sorry if we get it wrong and do our best to put it right
- use your feedback to improve how we do things
Making it easy
We will:
- ensure our services are accessible and responsive
- make it easier, quicker and more convenient to deal with us
In return, we ask you to
- treat us politely and with respect
- give us your feedback so that we can learn from your experience