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Contact us general enquiries

For missed bins, council tax or housing contact your local district or borough council.

Christmas and New Year closures and opening hours

Bank holiday closures

Please be aware both the generic contact centre and Adult Social Care contact centre will be closed on:

  • Monday 25 December 2017
  • Tuesday 26 December 2017
  • Monday 1 January 2017

During these times our email, SMS and twitter accounts will not be monitored. If your enquiry is urgent, please call 03456 009 009 (or textphone 18001 03456 009 009 via Text Relay) to access our emergency out of hours contact details.

Generic Contact Centre holiday opening hours

Please be aware of the contact centre opening hours changes:

  • Friday 22 December - 9am to 5pm
  • Wednesday 27 December - 9am to 5pm
  • Thursday 28 December - 9am to 5pm
  • Friday 29 December - 9am to 5pm

Adult Social Care Contact Centre holiday opening hours

Please be aware of the Adult Social Care contact centre opening hours changes:

  • Friday 22 December - 8am to 5pm
  • Wednesday 27 December - 8am to 6pm
  • Thursday 28 December - 8am to 6pm
  • Friday 29 December - 8am to 6pm

Contact details

  • Telephone: 03456 009 009 (9am to 5pm, Monday to Friday, excluding bank holidays)
  • Email: contact.centre@surreycc.gov.uk
  • Textphone (via Text Relay): 18001 03456 009 009
  • Telephone from overseas: +44 20 8541 9944 (9am to 5pm, Monday to Friday, excluding bank holidays)
  • SMS: 07860 053 465
  • Fax: 020 8541 9575

Call charges

Calls to 03 numbers from any network will cost no more than those to 01 and 02 numbers and count as part of any call package. The cost of calls per minute depends on the network. Please check with your provider. BT customers may be able to call 03 numbers for free.

Please note: Calls may be recorded for training and monitoring purposes.

Address

Surrey County Council
Contact Centre
Room 296-298
County Hall
Penrhyn Road
Kingston upon Thames
KT1 2DN

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