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Contact our roads and transport service

Please note from 8 April 2017 opening hours for road and transport enquiries will be 9am to 5pm, Monday to Friday.

Find out more by visiting our webpage: Changes to our contact centre's opening hours.

Report/check a problem with a road

View map of roadworks

Grass cutting in your area

Contact details

  • Telephone: 0300 200 1003 (8am-6pm weekdays, excluding bank holidays. Emergencies only at all other times)
  • Email:
  • Textphone (via Text Relay): 18001 0300 200 1003 
  • SMS: 07860 053 465
  • Fax: 020 8541 9575
  • Minicom: 020 8541 9698

Call charges

Calls to 03 numbers from any network will cost no more than those to 01 and 02 numbers and count as part of any call package. The cost of calls per minute depends on the network. Please check with your provider. BT customers may be able to call 03 numbers for free.

Please note: Calls may be recorded for training and monitoring purposes. 


Surrey County Council
Contact Centre
Room 296-298
County Hall
Penrhyn Road
Kingston upon Thames

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