Would you know what to do in a flood?

Image of river thames flooding

Simple check list on what to do if your home gets flooded

There's lots of things you can do to prepare for the possibility that your home could be flooded, and steps you can take to prevent the risk to you and others.

Here are our top five things you should do if your home is flooded:

  • Switch off your water and all electrical and gas appliances at the mains and only switch back on once they have been checked by a qualified electrician or engineer
  • Know where your important documents and essential items are – this includes medication, insurance documents and any portable medical equipment you might need
  • If you're asked to leave your home, remember to tell family, friends and carers where you are going
  • Move important and sentimental items to a high and safe place within the home, perhaps upstairs
  • Pay attention to the advice of the emergency services and local authority – take all warnings seriously and respond quickly.

Who would you contact for help?

Depending on what type of flood you have, will depend on who you should contact.

  • Surrey County Council can help with surface water, ordinary watercourse and highway flooding. Call 0300 200 1003
  • Thames Water can help with foul water or sewer flooding. Call 0800 316 9800
  • The Environment Agency can help with river flooding. Call 0345 988 1188

Am I at risk of flooding?

You can check if your property is at risk from flooding using an online tool on the GOV.UK flood risk web page or call the Floodline on 0345 988 1188.

How to prepare against flooding?

If there is a risk of your home flooding, there are a few things you can do so you're ready if the worst happens:

  • Prepare a flood plan for you and your family – and even for your community. You can find out more on the GOV.UK prepare for flooding web page
  • If you, or someone you know, might need extra support in an emergency, sign up to the free Priority Services Register by contacting your utility providers
  • Check out the Surrey Prepared website – helping communities be resilient together in emergencies

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