Popular on-demand bus service now serves Elmbridge

Book a bus for when you need it

Surrey connect is an on-demand bus service operating across the county and has recently expanded to Elmbridge. It’s available where there are no traditional bus services operating, helping you utilise public transport around Elmbridge and into Mole Valley.

How it works

The service uses minibuses, with journeys being booked on a first come first served basis. All journeys must be booked at least 30 minutes before travel or up to seven days in advance.

You can make your booking with a ‘leave at’ time or if you need to be somewhere for a specific time, for example to catch a train or be at a medical appointment, you can book with an ‘arrive at’ time.

Journeys can be booked:

Online at the Surrey connect website
Via the ‘Surrey connect’ app – available from Google Play (Android) or the App Store (Apple)

Sinead regularly uses our Surrey connect on-demand bus service, and watch the video below to find out what she loves most about it.

Travel times and cost

Buses run Monday to Friday from 7am to 7pm and on Saturdays from 8am to 6pm. Fares are charged based on how many miles are travelled starting from £2 for adults. If you have a free bus pass or a Surrey LINK card (for anyone aged 20 and under) you can use these on this service.

Adult single fare

Under 5 miles: £2
5 to 7 miles: £4
7 to 10 miles: £6
10 to 12 miles: £8

20 and under single fare

Under 5 miles: £1
5 to 7 miles: £2
7 to 10 miles: £3
10 to 12 miles: £4

Where you can travel

The well-used and popular service is already operating in other areas of the county including Tandridge, Farnham, Cranleigh, West Guildford, Longcross, Runnymede, Haslemere, Mole Valley and Reigate, to help residents travel sustainably. In 2025 alone, over 97,000 passenger journeys were made using Surrey connect.

Surrey connect is not available if a current local bus route can be used for the same journey. If there is not a bus stop within walking distance to you or at your destination, please contact us via surreyconnect@surreycc.gov.uk and we will arrange for a virtual bus stop to be created. All virtual bus stops will need to be safe and accessible for passengers and other road users.

BetterPoints

You can also earn rewards via BetterPoints when you use the Surrey connect service. Simply sign up and let it track your bus journey and start earning rewards.