We understand that business owners are busy people, therefore each video is 2 minutes or less and seeks to answer a question that we have been asked. We hope that you find them useful and we aim to add more content in the future.
If you require further detail please consult the free guidance available at business companion or for bespoke advice contact our business advice helpline at business.advice@surreycc.gov.uk 0300 123 2329 (option 2)
- A customer wants to cancel an order placed at a trade show — now what? Learn about consumer rights for on-premises sales, deposits, and cancellation rights. The Garden Gazebo
- Do you know what the in-store refund rules are for retailers? Find out how to set a returns policy and what you should do about gift returns and faulty goods. The Gift Shop
- Who fixes faulty goods—the trader or the manufacturer? The Leaky Tap
- Do you have a customer who’s changed their order—and now won’t pay the extra cost? The Changing Kitchen
- Do you have a customer who won’t pay for the work you’ve done for them? The Socket Saga
- Selling online? Discover exactly when you must give refunds, how the 14 day cooling off period works, and what to do with unwanted or faulty returns. The Online Shop