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Trading Standards: Working in partnership

Powered by partnershipsThere is no doubting that times are challenging for the trading standards profession.

How do we respond to the changing landscape?

How do we take more control to help shape our own future and ensure we stay relevant and effective in protecting residents and supporting business?

Our answer is found in working together in building new partnerships to achieve more than we can possibly do alone. Our shared service is the starting point for us to do just that and we believe that is a great foundation for the future.

We are continuing to create new partnerships, finding new and innovative ways to address long standing issues, blending together the strengths and skills of new partners to deliver efficiencies, enhance consumer protection, and support economic growth.

Partnerships aren’t a new concept and have always had a place in effective regulation, but the choice of who we partner, and how, needs to be increasingly creative.


The Chartered Trading Standards Institute Conference

"Powered by partnerships" at our very core, we combine the strengths and skills of partners enabling us to deliver greater consumer protection and high quality, sustainable business support for businesses.

We showcased our partnership working and encouraged others to follow suit at last year's Chartered Trading Standards Institute Conference.

Partners featured on our stand included:

  • Delphic HSE Solutions Ltd – Delphic comprises experienced and highly qualified professionals that can act as expert witnesses for regulators in the fields of toxicology, pathology, product safety, cosmetic safety assessment, product development and environmental management and assessment. We work together delivering joint training for businesses and enforcement officers.
  • Trustmark – Trustmark is the only Government-endorsed scheme for all trades in and around the home, seeking to offer consumers more support and protection, and raise industry standards.
  • Checkatrade – We believe that by blending the marketing and technical knowledge of Checkatrade with the Intelligence and compliance skills of trading standards we have implemented a much stronger and more reliable standard for trades.
  • Hampshire and Kent Scientific Services – Together we developed a nutritional analysis and food labelling assessment service which could be offered to Surrey and Buckinghamshire businesses or through Primary authority Partnerships.
  • Shared Regulatory Services / Gwasanaethau Rheoliadol a Rennir – Working together enabled us to overcome the devolution issue for Primary Authority. Members of the Association of Convenience stores are now protected from legal challenge from either side of the Welsh border.

How can we help?

If you would like to know more about our partnerships, or are interested in exploring how we might be able to help your local authority or business please let us know.

Please email us at denise.chetty@surreycc.gov.uk


An award winning service

1. The iESE awards, run by the national Improvement & Efficiency Social Enterprise (iESE), showcase the best in transformation and improvement from councils, police, fire services and public partnerships.

The awards, which started in 2010, have become increasingly relevant as the modernisation and reform agenda becomes the top priority for services dealing with massive funding reductions.

More than 200 submissions were received for judging for this years awards, in categories ranging from remodelling services to partnerships and social care reform. We are proud to say that our service won two silver awards. One in the 'Remodelling Local Services' category and the other in the 'Working together' category.

2. At the Better Business for All Shared Learning Day and Awards Ceremony 2016 the Surrey BBfA team were honoured to be 'The one to watch!'

Better Business for All (BBfA) brings together businesses and regulators to consider and change how local regulation is delivered and received. It involves the creation of local partnerships to identify the issues facing local businesses and shape the provision of effective support services to them. You can see all the shortlisted entries here.

3. We were highly commended in the Regulatory Delivery Primary Authority Awards.

4. We completed our submission for the Partnership Award jointly with our Primary Authority Partners: Sports and Leisure Management Ltd.

We share a commitment to improving the health of the nation, encouraging healthy eating and enabling consumers to make informed choices. So together we rolled out the Buckinghamshire and Surrey Trading Standards Eat Out Eat Well award scheme to the "Everyone Active" branded leisure centres nationwide who offer a cafe facility. Eat Out Eat Well assessments for each venue required us to work closely with the business and each local Environmental Health service, not forgetting the input and support from our local Public Health team. With three different levels of award the business decided to shoot for Gold nationwide and so we have worked with them to ensure that all of the teams achieved this level.

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