Door step cold calling

Cold calling is the act of making uninvited visits to your home with the intention of selling goods or services. It is not illegal but may require a licence.

You should never allow anyone access to your home unless you are able to verify their authenticity and confirm that they have a valid reason for being there. Legitimate callers will not mind being challenged.

Who to contact

If you receive a cold call from a rogue trader contact our team via Citizens Advice consumer service on: 0808 223 1133. Our officers are available weekdays between 9am and 5pm.

We can offer you assistance and intervene, disrupt and take action against the cold caller. Even if the cold caller has gone away, get in touch, we are always keen to have information about what happened, as this can provide us with intelligence

Please note we cannot respond to every request for assistance, but in the case of an emergency, particularly where a trader is on the scene or a suspected rogue trader is expected to return at a particular time, we will make an attempt to get officers out to you

You can also report incidents of cold calling to the Citizens Advice consumer service on 0808 223 1133 or visit the Citizen Advice website.

You can also apply for our cold calling sticker scheme and if traders ignore our stickers you can use our cold calling template letter to request that they do not call at your home again.