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Fees timescales and payment for business advice

How to pay

After the Trading Standards Officer has completed the work on your business advice request, your business will be sent an invoice for any outstanding amount and you will have 28 days to pay. Invoicing is on a monthly basis.

Pay for business advice online

Payment can be made to "Surrey County Council" (HSBC, sort code 40-05-30, account no; 10786292) by cheque, BACS, debit or credit card or online.

Your named officer will be able to offer further advice in respect of this. We regret that SCC is unable to accept cash for the services provided under the scheme.

Please use reference "BA/ (your business name)" on any correspondence.

For further information please see our terms and conditions.


Fees and options

Once your business has registered with Trading Standards you will be able to obtain business advice.

30 minutes of free business advice is available for all Surrey and Buckinghamshire based business who register for this service. This is valid for six months from registration, thereafter it will be charged but at a very competitive rate.

However, if it's just a question of redirecting you to other sources of information, we can usually provide this service free of charge.

Please note our business advice service remains free of charge for 'Eat Out Eat Well members' and information relating to Animal Health.

We also provide free information including leaflets on consumer laws and business web links in our Business information section.

Our services are available through three modular options, enabling you to choose the right level of support. The fees and timescales for these options are listed below and are reviewed annually.

To find out more about these module options, please see our webpage: Your business advice options.


Module 1 - Business advice

Advice detailsCharge

A defined quantity of advice and consultation at an hourly rate of:

£75/hour*

Liaising with enforcement authorities, the public, and other organisations including a coordination function for the receipt and handling of enquires

£75/hour*

Standard turnaround time for enquiries (if this is not possible due to complexity or external consultation required we will inform you)

10 working days

Sample analysis (by our public analyst) provision of test certificates

Charged at cost plus 1 hour consultancy

Training

Half day £270

Full day £540

Please note: The free half hour of advice is valid for 6 months from registration. All prices are reviewed annually. Unused hours will not roll over or be refundable. *The minimum charge for chargeable advice is a half hour, regardless of whether the full half hour is used, we then charge in quarter hour units. Invoicing is on a monthly basis. These terms and conditions are subject to review from time to time.
¹ Free advice does not apply to businesses based in the 'Milton Keynes Council' area.


Module 2 - Primary Authority

There are four options available depending on your business needs:

Option A - Easy 123

An agreement to help support local businesses and encourage new enterprises, which includes 3 hours of advice on trading standards, environmental health, and fire safety, no sign-up fee in the first year and 20% voucher for Skills for Work Consumer Rights e-learning. To qualify businesses must have one location in Buckinghamshire or Surrey and have traded for less than 2 years and have less than 3 full-time equivalent employees.

Set-up fee (fixed cost) and 3 hours of advice in the first year (valid for 12 months)

£195

A defined quantity of advice and consultation at an hourly rate of

£75/hour

Standard turnaround time for enquiries

10 working days (if this is not possible due to complexity or external consultation required we will inform you)

Sample analysis (by our public analyst) provision of test certificates

Charged at cost payable to public analyst plus one hour consultancy at the prevailing hourly rate

Travelling to premises within Buckinghamshire or Surrey

Free of charge

Travelling to premises external to Buckinghamshire or Surrey

£75/hour + travelling time plus 45p/mile (or public transport costs and accommodation with prior agreement as appropriate)

A review of the agreement at six months

Free of charge

Entry of basic details on PA Website

Free of charge

Entry of documents or further details on PA website at companies request

£75/hour

Development of an inspection plan

£75/hour

Liaising with enforcement authorities, the public, and other organisations including a coordination function for the receipt and handling of enquires

£75/hour*

Further advice not specified in the contract

£75/hour, where resources are available to meet request

Annual renewal fee (fixed cost) as 'Direct' PAYG single regulator partnership (other options available)

£95

Please note: All prices are reviewed annually. Unused hours will not roll over or be refundable. *The minimum charge for chargeable advice is a half hour, regardless of whether the full half hour is used, we then charge in quarter hour units. Invoicing is on a monthly basis. These terms and conditions are subject to review from time to time.

Option B - PAYG

An agreement established using standard contract terms and a fixed set-up fee and an annual renewal fee.

The amount of hours required and specific business needs are required to be defined at the start of the contract.

This agreement can incorporate any combination of the following:

Advice details

Charge

Set-up fee (fixed cost)

£300 (Direct Primary Authority partnership) or

£450 (Coordinated Primary Authority partnership)

A defined quantity of advice and consultation at an hourly rate of

£75/hour

Standard turnaround time for enquiries

10 working days (if this is not possible due to complexity or external consultation required we will inform you)

Sample analysis (by our public analyst) provision of test certificates

Charged at cost payable to public analyst plus one hour consultancy at the prevailing hourly rate.

Travelling to premises within Buckinghamshire or Surrey

Free of charge

Travelling to premises external to Buckinghamshire or Surrey

£75/hour + travelling time plus 45p/mile (or public transport costs and accommodation with prior agreement as appropriate)

A review of the agreement at six months

Free of charge

Entry of basic details on PA website

Free of charge

Entry of documents or further details on PA website at companies request

£75/hour

Development of an inspection plan

£75/hour

Liaising with enforcement authorities, the public, and other organisations including a coordination function for the receipt and handling of enquires and meetings

£75/hour*

Further advice not specified in the contract

£75/hour, where resources are available to meet request

Initial set-up fee for 'Direct' partnership with Trading Standards and 'single point of contact' Primary Authority partner:

  • Environmental Health
  • Surrey Fire and Rescue
  • Shared Regulatory Services (Wales)
£410 TS plus one partner
£520 TS plus two partners
£730 TS plus three partners

Initial set-up fee for 'Coordinated' partnership with Trading Standards and

'single point of contact' Primary Authority partner:

  • Environmental Health
  • Surrey Fire and Rescue
  • Shared Regulatory Services (Wales)
£560 TS plus one partner
£670 TS plus two partners
£780 TS plus three partners

Annual renewal fee (Fixed cost) for 'Direct' Trading Standards Primary Authority Partnership

£95

Annual renewal fee (Fixed cost) for 'Coordinated' Trading Standards Primary Authority Partnership

£130

Annual renewal fee (Fixed cost) for 'Direct' partnership with Trading Standards and 'single point of contact' Primary Authority partners

£150 TS plus one partner
£205 TS plus two partners
£260 TS plus three partners

Annual renewal fee (Fixed cost) for 'Coordinated' partnership with Trading Standards and 'single point of contact' Primary Authority partners

£185 TS plus one partner
£240 TS plus two partners
£295 TS plus three partners

Please note: All prices are reviewed annually. Unused hours will not roll over or be refundable. *The minimum charge for chargeable advice is a half hour, regardless of whether the full half hour is used, we then charge in quarter hour units. Invoicing is on a monthly basis. These terms and conditions are subject to review from time to time.

Option C - 17 hours

An agreement established using standard contract terms and a fixed minimum amount of hourly advice, set-up fee and an annual renewal fee.

By pre-paying for 17 hours of advice you will benefit from two extra hours of free advice compared to the purchase of the same number of hours under Option B.

This agreement can incorporate any combination of the following:

Initial set-up fee including 17 hours of advice or consultation (valid for 12 months)

£1425 (Direct Primary Authority partnership) or £1575 (Coordinated Primary Authority partnership)

Standard turnaround time for enquiries

10 working days (if this is not possible due to complexity or external consultation required we will inform you)

Sample analysis (by our public analyst) provision of test certificates

Charged at cost payable to public analyst plus one hour consultancy at the prevailing hourly rate.

Travelling to premises within Buckinghamshire or Surrey

Free of charge

Travelling to premises external to Buckinghamshire or Surrey

£75/hour* + VAT travelling time plus 45p/mile (or public transport costs and accommodation with prior agreement as appropriate)

A review of the agreement at six months

Free of charge

Entry of basic details on PA website

Free of charge

Entry of documents or further details on PA website at companies request

£75/hour*

Development of an inspection plan

£75/hour*

Liaising with enforcement authorities, the public, and other organisations including a coordination function for the receipt and handling of enquires and meetings

£75/hour*

Further advice not specified in the contract

£75/hour*, where resources are available to meet request

Initial set-up fee for 'single point of contact' Primary Authority partner:

  • Environmental Health
  • Surrey Fire & Rescue
  • Shared Regulatory Services (Wales)

£110 per partner

Annual renewal fee (Fixed cost) for 'Direct' partnership with 17 hours of advice or consultation (valid for 12 months)

£1220

Annual renewal fee (Fixed cost) for 'Coordinated' partnership with 17 hours of advice or consultation (valid for 12 months)

£1255

Annual renewal fee for 'single point of contact' Primary Authority partner

£55 per partner

Please note: All prices are reviewed annually. Unused hours will not roll over or be refundable. *The minimum charge for chargeable advice is a half hour, regardless of whether the full half hour is used, we then charge in quarter hour units. Invoicing is on a monthly basis. These terms and conditions are subject to review from time to time.

Option D - Bespoke

  • An agreement established using standard contract terms, which is fully tailored to your business needs, all set-up fees are incorporated into the cost of operating this contract.
  • The contract will be established through face to face meetings to determine the individual requirements of the business, inspection plans, turnaround times, third party services such as analysis, visits to remote premises, updating and adding items to the Primary Authority website.
  • The opportunity to access regulatory advice for your business from Trading Standards, Environmental Health, and Surrey Fire and Rescue through a single point of contact.
  • The standard turnaround time for enquiries (if this is not possible due to complexity or external consultation required we will inform you) is five working days.
  • Due to the individual nature of these contracts a quotation is provided as part of the discussions. The minimum fee for this level of contract is £5000, which may include up to 60 hours of advice depending on the type of agreement.

All prices are reviewed annually. Unused hours will not roll over or be refundable. Prices are valid for 30 days from date of quotation. These terms and conditions are subject to review from time to time.


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