Superfast broadband in Surrey

Superfast Surrey Broadband Programme

Between September 2012 and December 2020, Surrey County Council (SCC) worked in partnership with Openreach on the Superfast Surrey Broadband Programme. Together we deployed infrastructure providing broadband speeds of between 24Mbps and 1000Mbps to more than 84,000 Surrey homes and businesses in the hard to reach areas. Deployment has now ended and the programme office has closed.

To contact the broadband team in Surrey County Council, please email broadband.enquiries@surreycc.gov.uk

Where to go for information relating to broadband coverage in Surrey

For information relating to broadband coverage in Surrey, we usually refer to ThinkBroadband which is an independent broadband monitoring site. This site provides data at country, county, constituency and borough/district level.

Visit the ThinkBroadband site for more information.

Where to go to find out what technology/speeds are currently available to your home or business

  • Contact your existing communications service provider.
  • Check the Ofcom website - this provides speed checks as well as mobile and broadband coverage information.
  • Visit a price comparison site.

How can I access faster broadband speeds?

If you have checked what broadband technology/speeds your home or business can currently access and you are keen to get faster download speeds, there are several different options that you may wish to investigate:

Commercial fixed broadband deployment plans

Check if any of the following network providers* that are operating in Surrey have future fibre or wireless rollout plans for your postcode:

*If you are a Network supplier operating in Surrey with future fibre or wireless plans and would like to be included on this list, please email broadband.enquiries@surreycc.gov.uk

Commercial mobile/wireless deployment plans

Investigate alternative mobile/wireless technologies. You can use the Ofcom website to check mobile coverage.

Universal Service Obligation

The broadband Universal Service Obligation (USO) means that from Friday 20 March 2020, residents and businesses have a legal right to request broadband speeds of at least 10 Mbps (megabits-per-second) or more. Individual homes and businesses can contact BT and find out if they are eligible. Visit the Ofcom webpage advice for consumers broadband USO need to know for more information.

Gigabit Broadband Voucher Scheme

Find out if you could be eligible for Government vouchers towards the deployment for fibre broadband infrastructure by checking your postcode on the Government's Gigabit Broadband Voucher Scheme website. Groups of two or more residential properties or small/medium businesses (SMEs) in rural-designated postcodes could be entitled to vouchers to upgrade their broadband if they are only able to access download speeds of less than 100 Mbps on not gigabit-capable infrastructure.

Connections to single properties aren't eligible, and there may be costs for property owners. However, as the vouchers are worth up to £1,500 per residence and up to £3,500 per SME, the more properties involved will help reduce the cost.

Residents and businesses benefitting from these vouchers are required to take up a service delivered on gigabit-capable infrastructure that must reach:

  • At least double your existing speed if your current speed is less than 50Mbps
  • At least 100Mbps if your current speed is more than 50Mbps

Anyone interested in this scheme should work with neighbours and other homes and businesses in their area who are interested in improving broadband speeds. Then contact one of the authorised suppliers on the Gigabit Voucher website that you will find below your eligible postcode. They will be able to advise and support your eligibility and guide you through the process.

If you have any additional queries or would like some clarification around the scheme, please contact our SCC broadband officer at broadband.enquiries@surreycc.gov.uk.