Superfast broadband in Surrey

For the past seven years, Surrey County Council (SCC) has been working in partnership with Openreach on the Superfast Surrey Broadband Programme. Together we have deployed broadband infrastructure providing superfast speeds of 24 Mbps or more to more than 83,000 Surrey premises that have been excluded from commercial rollout plans. The final phase is due to take place later on this year when an additional 1,000 homes and businesses will be connected to gigabit speeds before the programme office closes. At that time it is anticipated that 98.5% of premises in Surrey will be able to access superfast broadband download speeds of 24 Mbps or more.

To contact the programme team please email broadband.enquiries@surreycc.gov.uk

Where to go for information relating to broadband coverage in Surrey

For information relating to broadband coverage in Surrey, we usually refer to ThinkBroadband which is an independent broadband monitoring site. This site provides data at country, county, constituency and borough/district level.

Visit the ThinkBroadband site for more information.

Where to go to find out what technology/speeds are currently available to your home or business

  • Contact your existing communications service provider.
  • Check the Ofcom website - this provides speed checks as well as mobile and broadband coverage information.
  • Visit a price comparison site.

How can I access faster broadband speeds?

If you have checked what broadband technology/speeds your home or business can currently access and you are keen to get faster download speeds, there are several different options that you may wish to investigate:

Commercial fixed broadband deployment plans

Check if any of the following network providers* that are operating in Surrey have future fibre or wireless rollout plans for your postcode:

Commercial mobile/wireless deployment plans

Investigate alternative mobile/wireless technologies. You can use the Ofcom website to check mobile coverage.

Rural Gigabit Voucher Scheme

Find out if you are eligible for Government vouchers towards the deployment for fibre broadband infrastructure. Groups of two or more residential properties or small/medium businesses (SMEs) in rural-designated postcodes could be entitled to vouchers to upgrade their broadband if they are only able to access download speeds of less than 100 Mbps on not gigabit-capable infrastructure.

Connections to single properties aren't eligible, and there may be costs for property owners. However, as the vouchers are worth up to £1,500 per residence and up to £3,500 per SME, the more properties involved will help reduce the cost.

Residents and businesses benefitting from these vouchers are required to take up a service delivered on gigabit-capable infrastructure with a minimum of 30 Mbps download speed or at least double their current speed.

So, for example, if someone currently has a service of:

  • 10 Mbps, they will have to take out a service of at least 30 Mbps
  • 15 Mbps, they will have to take out a service of at least 30 Mbps
  • 30 Mbps, they will have to take out a service of at least 60 Mbps
  • 60 Mbps, they will have to take out a service of at least 120 Mbps
  • 80 Mbps, they will have to take out a service of at least 160 Mbps

Anyone interested in this scheme should work with neighbours and other homes and businesses in their area who are interested in improving broadband speeds.

Then visit the Government's rural gigabit voucher scheme website to find suppliers who work in the area – they will be able to advise on eligibility.

Universal Service Obligation

The broadband Universal Service Obligation (USO) means that from Friday 20 March 2020, residents and businesses have a legal right to request broadband speeds of at least 10 Mbps (megabits-per-second) or more. Individual homes and businesses can contact BT and find out if they are eligible. Visit the Ofcom webpage advice for consumers broadband USO need to know for more information.

*If you are a Network provider operating in Surrey with future fibre or wireless plans and would like to be included on this list, please email broadband.enquiries@surreycc.gov.uk