Digital infrastructure, which includes physical resources such as as broadband and mobile communications, is being deployed across Surrey via a variety of different suppliers and technologies.
Where can I find out about current broadband coverage in Surrey?
ThinkBroadband, an independent broadband monitoring site, provides data at country, county, constituency and borough/district level. Visit the ThinkBroadband site for more information.
Where can I find out about what technology/speeds are currently available to my home or business?
- Contact your existing communications service provider.
- Check the Ofcom website - this provides speed checks as well as mobile and broadband coverage information.
- Visit a price comparison site.
Options for accessing faster broadband and mobile speeds
If you have checked what broadband and mobile technology and speeds your home or business can currently access and you are keen to get improved speed, there are several different options that you may wish to investigate:
Gigabit-capable rollout plans
The following network providers* that are operating in Surrey have so far announced plans to install gigabit-capable (1000Mbps) / full fibre broadband infrastructure to the following areas:
- Openreach have announced that it will upgrade premises to Fibre to the Premises (FTTP) on 25 of its exchanges in Surrey including Betchworth, Bramley, Burgh Heath, Chobham, Clandon, Cranleigh, Egham, Epsom, Ewell, Frensham, Godalming, Godstone, Haslemere, Hindhead, Lingfield, Molesey, Nutfield Ridge, Runfold, Smallfield, South Godstone, Sunbury, Thames Ditton, Wentworth, Woldingham and Wormley. At least 80% of the premises serves by these exchanges are anticipated to be upgraded by 2026.
- Virgin Media have announced that they will be upgrading their whole network to support the DocSIS 3.1 standard by the end of 2021. We are waiting for more news as to when this will take place in Surrey.
- Box Broadband - have been connecting homes in Ewhurst, Walliswood, Ellens Green and Cranleigh to gigabit-capable infrastructure.
- Broadband for Surrey Hills (B4SH) - are delivering gigabit-capable infrastructure in the Surrey Hills.
- Toob have announced full fibre plans for Surrey that include Ash, Camberley, Frimley, Frimley Green, Guildford, Mytchett, West Byfleet and Woking.
- Swish Fibre have announced full fibre plans for Surrey which include Farnham, Haslemere and Bagshot.
*If you are a Network provider operating in Surrey with gigabit-capable roll-out plans and not yet included in the list above, please email email@example.com
Commercial mobile/wireless plans
Investigate alternative mobile/wireless technologies. You can use the Ofcom website to check mobile coverage.
Universal Service Obligation (USO)
The broadband Universal Service Obligation (USO) means that from Friday 20 March 2020, residents and businesses have a legal right to request broadband speeds of at least 10 Mbps (megabits-per-second) or more. Individual homes and businesses can contact BT and find out if they are eligible. Visit BT for more information.
Gigabit Broadband Voucher Scheme
Find out if you could be eligible for Government vouchers towards the deployment for fibre broadband infrastructure by checking your postcode on the Government's Gigabit Broadband Voucher Scheme website. Groups of two or more residential properties or small/medium businesses (SMEs) in rural-designated postcodes could be entitled to vouchers to upgrade their broadband if they are only able to access download speeds of less than 100 Mbps on not gigabit-capable infrastructure.
Connections to single properties aren't eligible, and there may be costs for property owners. However, as the vouchers are worth up to £1,500 per residence and up to £3,500 per SME, more properties involved will help reduce the cost.
Residents and businesses benefitting from these vouchers are required to take up a service delivered on gigabit-capable infrastructure that must reach:
- At least double your existing speed if your current speed is less than 50Mbps
- At least 100Mbps if your current speed is more than 50Mbps
Anyone interested in this scheme should work with neighbours and other homes and businesses in their area who are interested in improving broadband speeds. Then contact one of the authorised suppliers on the Gigabit Voucher website that you will find below your eligible postcode. They will be able to advise and support your eligibility and guide you through the process. If you would like to discuss this in more detail, please contact our SCC broadband officer at firstname.lastname@example.org
Superfast Surrey Broadband Programme
Between September 2012 and December 2020, Surrey County Council worked in partnership with Openreach on the Superfast Surrey Broadband Programme. Together we deployed infrastructure providing broadband speeds of between 24Mbps and 1000Mbps to more than 84,000 Surrey homes and businesses in the hard to reach areas. Deployment has now ended and the programme office has closed.
If you have any additional queries about your broadband status, please contact our SCC broadband officer at email@example.com.