Learning disability and autism hub

Priority Services Register (Easy Read)

Person pointing to a Priority Services Register sign.

Companies that provide essential services to you have Priority Services Registers.

Girl smiling in wheelchair

You can ask to join the register if you are disabled or have a long-term medical condition.

Three people pointing to Priority Services Register signs for different utility services.

Each company keeps their own register.

Person raising their hand to ask a question.

You can contact them and ask to be added to the register.

Energy

Two people holding information sheets about gas and electricity services.

Your energy suppliers are the companies that provide you with electricity and gas.

Person bending down to help another person crouching down near the floor.

The help they can give you:

Electricity socket with a red lightning bolt.
  • tell you when there is going to be a power cut (if they know)
Firefighter standing in front of a fire engine and building.
  • priority help in an emergency
Person holding up an identification card.
  • ID and password scheme so you know if it is really them if they contact you
Two people sitting together and looking at a bill or letter.
  • you can tell them someone you trust to get bills and letters for you
Hand reading a gas meter.
  • read your meter for you
Two people talking
  • give you information in a way that you can understand

Water

Silver water tap with blue water drops.

Water companies provide water that comes into your home.

Person bending down to help another person crouching down near the floor.

The help they can give you includes:

Water tap with a red cross over blue water drops.
  • tell you if they are going to turn off your water
A gas meter on a wall. A hand puts a card into the meter. Another hand holds a device. A red arrow suggests information being sent back.
  • move your meter so you can read it or help you to read it
A password card with the words 'Your Password'. Next to it, a person holds a finger to their lips to show “keep it secret”. Another person knocks on a front door.
  • use a password you give them, so you know who they are when they knock on your door
Person holding an easy read sign next to accessible gas and electric bills.
  • give you bills in a way you can understand
SES Water logo.

SES water offer a range of services to customers including:

Someone counting up cash on a calculator.
  • water support to help with bills
Two people sitting at a table completing a form together.
  • 1 to 1 appointment with a ‘Here for You Support Officer’ to complete forms and help with bills
Someone counting up cash on a calculator.

You can also find out how saving water can save you money.

Communication

People holding phone and broadband bill information, with a router shown.

Communications providers are companies that provide phones and broadband to you.

Person bending down to help another person crouching down near the floor.

The help they can give you includes:

Repair worker standing with arms folded.
  • priority fault repair
Two people sitting together and looking at a bill or letter.
  • you can tell them someone you trust to get bills and letters for you
Two people talking
  • give you information in a way you can understand
Mobile phone showing an emergency call screen with a warning symbol.
  • use of emergency SMS (mobile only)
Example broadband bill document.

Social tariffs for broadband

Person looking at a large price tag with pound symbols.

Social tariffs are special cheaper deals available to some low-income customers.

Gas and electric bills with a rising red graph arrow.

They do not usually have the same price rises or charges when you leave.

Man thinking about yes and no, shown with thumbs up and thumbs down thought bubbles.

The broadband provider decides who can have this.

Some offer social tariffs to people on some benefits.

Woman pointing to herself.

The account holder must be the person getting the benefit.

Hand writing a signature on a document with a large red X over the image, indicating not signing or not giving consent.

Lots of people who could have this have not signed up.

Energy Advice

The Coalition logo for Surrey Coalition of Disabled People.

Surrey Coalition of disabled people can help you save money on your energy bills.

Person bending down to help another person crouching down near the floor.

They can help with:

Person pointing to a Priority Services Register sign with a photo of three team members.
  • joining the Priority Services Register
Home Energy Advice Team logo with a photo of three team members.
  • signing up for a Home Energy Advice Taskforce (HEAT) survey of the Surrey Energy Advice Tool (SEAT)
Person filling in a form beside an image showing a bid document and question mark.
  • energy grant application
Two pictures. One shows Pension Credit. An older couple sit outside a house. One shows Winter Fuel Payment. A person sits in a chair with heat lines and snowflakes.

signing up for pension credit (to get Winter Fuel Allowance)

Contact them:

Picture of an email logo on a Laptop

Email: involvement@surreycoalition.org.uk

Credit: Images by Photosymbols.

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