Bus travel for people with a learning disability

Free bus passes

Bus pass card with a photo, the name “Abi Okoro”, and an expiry date of 31 Dec 2026.

If you are eligible, you can get a disabled person’s bus pass.

Example concessionary bus pass displaying a photograph, expiry date, and card details for public transport travel.

If you are over 65 you can get an older person’s bus pass.

Example concessionary bus pass displaying a photograph, expiry date, and a 'C+' symbol indicating companion travel entitlement.

If you have one of these passes and have difficulty travelling, you may be able to get a C+ on your pass.

This is so someone can travel with you.

Money with a line going across it

You can travel free:

Two clocks and calendars showing a change in journey times from 9:30 on Monday to 11:00 on Friday, connected by a red arrow.

9.30am to 11pm

Monday to Friday

any time on weekends and bank holidays

“Click” with pointer on laptop

You can apply online or book an appointment in a Surrey library where they will help you to apply.

A picture of a landline phone

Telephone: 0300 200 1009

A phone of a phone with a number

Text (SMS): SMS: 07860 053 465

Help on the bus

Person bending down to help another person crouching down near the floor.

The Helping Hand Scheme is designed to give people a helping hand when using bus services.

Hand holding a yellow Helping Hand card with space for a name and the text “Has assistance in emergency”.

You can apply for a card that you can show to drivers when you get on the bus.

Person seated in the driver’s seat of a bus giving a thumbs-up while holding the steering wheel.

The card lets drivers know about what you need without you having to tell them.

Person holding a clipboard displaying a large green tick symbol and giving a thumbs-up gesture.

It is very good for people who have a hidden disability.

Person holding a sunflower lanyard and card, with an enlarged image showing the sunflower design associated with hidden disabilities awareness.

Many bus drivers look out for the Hidden Disabilities Sunflower.

Person wearing a lanyard with a speech bubble containing the text “I need …”, representing a request for support or reasonable adjustments.

This lets people know that you may need help, understanding or a little more time.

Two people standing and talking while one person holds a sunflower lanyard, illustrating the use of a hidden disabilities awareness lanyard.

You can get cards or lanyards to show to people including bus drivers.

A picture of information Sign

More information

Red double-decker bus with 'City Centre' displayed on the destination sign and Surrey branding shown in the top-left corner.

You can find out more about bus services in Surrey including the work they are doing to make buses better.

Surrey Connect accessible minibus shown from the side against a white background.

There are Surrey Connect on demand buses in some areas that can be booked up to a week in advance.

There is a video on their website and easy read booklets for each area.

Credit: Images by Photosymbols.


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