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Awards and professional memberships for Customers and Communities

The links below will take you to the awards and professional memberships for the individual services within the directorate:

Cultural Services

Cultural Services - Adult learning

Matrix Standard

Adult and Community Learning's Community and Family Learning Team have achieved the Matrix Standard for information, advice and guidance for adults.

Cultural Services - Library Service

IAML (UK & Irl) Excellence Award for Music Libraries 2010

The Surrey Performing Arts Library was one of 12 libraries in the United Kingdom and Ireland to receive this award in recognition of the work of the staff and its outstanding collection of performing arts resources.

Marketing Excellence Awards 2007

The Maisy Mouse Library Card Campaign increased the number of young children using libraries. In recognising this success the Publicity and Public Relations Group (PPRG), which is one of the Chartered Institute of Librarians and Information Professionals' (CILIP) Special Interest Groups, gave a Bronze Award.

Chartered Institute of Library and Information Professionals (CILIP)

Library Service hold a corporate membership for the CILIP, the leading professional body for librarians, information specialists and knowledge managers.

Cultural Services - Registration Service

Office of the Immigration Services Commissioner (OISC)

Citizenship Office has been approved by the OISC to offer the Nationality Checking Service – Level 1 Initial Advice. This means that we can check application forms from potential New Citizens and verify their documentation before submitting them to the Home Office for approval. We do not give any immigration advice, it is only a checking service.

Cultural Services - Surrey Arts

Federation of Music Services (FMS)

Surrey Arts are members of the FMS. The FMS are the national voice of music services representing the interests of 0.5 million music students and 10,000 music teachers in England, Wales, Northern Ireland, Isle of Man and the Channel Isles.

Music Education Council (MEC)

Surrey Arts are member of the MEC - the umbrella body for all organisations connected with music education in the United Kingdom which exists to bring together and provide a forum for those organisations to debate issues affecting music education and to make representation and promote appropriate action at local, national and international level.

National Association of Local Government Arts Officers (NALGAO)

Surrey Arts are members of NALGAO, the national organisation for local arts. It champions the provision and support for local arts and artists of all types and kinds, professional, amateur and voluntary. And its members are also involved with the creative industries at local level.

National Association of Youth Orchestras (NAYO)

Surrey Arts are members of NAYO, which was formed in 1961 in order to represent youth orchestras throughout the UK and to foster their development.

Cultural Services - Surrey Heritage

'Your Family History' magazine Archive of the Year award 2012

Surrey History Centre has been voted the outright winner of the Archive of the Year Award 2012 by readers of Your Family History Magazine. Record Offices across the entire United Kingdom were eligible for the award and members of the public were asked to nominate and vote for the archive service which offered the best service from staff, range of services provided online and the strongest connections with the local community.

The Migration Museum Project 2011

Winner in the '100 Images of Migration' competition, for reflecting a wide and varied vision of past and present migration to the UK, organised by The Guardian newspaper and The Migration Museum.

Gay Surrey Heart of Equality award 2010

In recognition of valuable contributions to the LGBT community of Surrey, through establishing the LGBT archive, and raising the profile of LGBT heritage.

Archives Landmark Award 2008

The Archives Landmark Award is given by the City of London, London Metropolitan Archives and Archives for London Ltd in recognition of innovative and original projects which make creative use of archive material and which make a real contribution to the community.

Olympic Inspire mark 2011 and 2012

Surrey Heritage's Surrey's Sporting Life 2011 and 2012 programmes of events and the Our Sporting Life display have been awarded the London 2012 Inspire Mark.

Museum Advisors National Network (MANN)

MANN is a self-support group for all who advise museums or support their development, both within the Museum Library and Archive Council's 'Renaissance' programme, and outside it.

Public Services Quality Group (PSQG)

Surrey Heritage is a member of the PSQG for archives and local studies. It is an informal network for archivists interested in best practice and quality issues and membership remains open to all.

Institute for Archaeologists (IfA)

Heritage Enterprise (Surrey County Archaeology Unit) is a Registered Organisation of the IfA, which advances the practice of archaeology and allied disciplines.

The National Archives

Surrey History Centre has been awarded a 4 star rating based on quality of care provided to our historic holdings, quality of our public service and quality of our outreach and engagement work.

The Archives and Records Association

Surrey Heritage hold a corporate membership for the ARA, the only professional body for archivists and record manangers in the UK.

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Customer Services

Customer Contact Innovation Award 2011

This prestigious annual award organised by the Professional Planning Forum, was presented to the various teams within the Customer Services department. They received this award for outstanding innovation, in transforming their operations both within and beyond the contact centre.

Customer Services - Contact Centre

European Call Centre Awards 2010

The Contact Centre received a highly commended in the 'best centre for customer service' category, against competition from private and public call centres across Europe.

European Call Centre Awards 2010 -Judges Special Award

Simon Pollock, Customer Services Manager, was awarded with the Judges Special Award for efforts in raising the our customer services on a par with almost any private-sector equivalent.

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Top 50 call centres for customer service 2011

Our Contact Centre was judged to be in the top 50 call centres, competing against call centres from all parts of the UK and from a wide variety of industries.

Top 50 call centres for customer service 2008

Our Contact Centre was judged to be in the top 50 call centres, competing against call centres from all parts of the UK and from a wide variety of industries.

Institute of Customer Service (ICS)

Founder Council member of the Institute of Customer Service.

ICS Service Mark

Holder of the ICS Service Mark.

Customer Services - Training

Good Communications Award

The contact centre training team have been named as Training Team of the Year. The training team were recognised for their excellent training approach which ensures that a commitment to customer service excellence is embedded in the whole organisation.

Customer Services - Website

SOCITM better connected logo 2012

Society of Information Technology Managers (SOCITM)

Our external website has been rated in the top quarter in the country and accredited with a four star rating by Socitm, who carry out the annual inspection across all council websites.

Experian Hitwise logo 2012

Hitwise Top Ten Awards January to December 2011

www.surreycc.gov.uk was ranked eighth in the Hitwise Top Ten Websites local government category based on market share of UK internet visits from January to December 2011.




Hitwise Top Ten Awards January to June 2011

From January - June, 2011, www.surreycc.gov.uk was ranked eighth in the Hitwise United Kingdom 'Government - Local' industry based on monthly average market share.

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Surrey Fire and Rescue

High Sheriff Youth Award 2010/11, 2009/10 and 2008/09

Award for youth engagement scheme.

Queen's Award for Voluntary Service 2009

Award the equivalent in status to the MBE given to the Fire and Emergency Support Service.

Equality Mark

Surrey Fire and Rescue Service has become the first fire and rescue service in the south-east to be awarded the Equality Mark, the gold standard of external validation.

Youth Voice Award 2007

Award received from Mole Valley district council in recognition of the Safe Drive Stay Alive show's contribution to the safety of young people.

LG communications Reputation Award 2009

Award for outstanding communication won for a Christmas campaign to tackle drink driving, led by Surrey County Council.

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Trading Standards

International Federation of Spirit Producers (IFSP)

Silver winner for excellence in protecting consumers from spirit substitution and counterfeiting.

MJ 2007 Achievement Award

MJ Awards Trading Standards finalist in the Public Protection Achievement of the Year Award.


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  • Updated: 30 Mar 2012
  • Web Operations Team
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