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• Comments
• Compliments
• Complaints

Comments

Your feedback is very important to us. We want to know what you think about us, our services and the way we deliver them. We welcome your comments as they help us to improve so that we can serve you better. There are a number of ways that you can comment on council services:

• Online - you can fill in our online feedback form.
• Post - you can fill in our printable feedback form and post it to us.
• Phone, minicom fax or write to us using details on our contact us page.
• Get involved- more ways to influence what we do.
• Customer satisfaction survey - if you have recently contacted us, you can feedback about our services.

Compliments

It is always good to know when we have got things right. Your compliments highlight areas of good practice and acknowledge the hard work of our staff. This then helps us to improve our services further still. There are a number of ways that you can send us your compliments about our services:

• Nominate - if you have come across a member of our staff who has shown outstanding customer service, you can nominate them for a Tower Award.
• Online - you can fill in our online feedback form.
• Post - you can fill in our printable feedback form and post it to us.
• Phone, minicom, fax or write to us using details on our contact us page.

Complaints

We work hard to deliver high-quality services, but from time to time things may go wrong or we may not meet your expectations. We welcome complaints as the opportunity to put things right and improve our performance. We deal with all complaints in confidence unless, by law, we have to protect you or other people from harm. Please take a moment to find out how to make your complaint.

How to make a complaint about a specific council service

Some services within the council have different complaints procedures and these are listed below but otherwise you will need to make a general complaint.

• Social Care
• Local Education Authority Schools
• School admission appeal
• Surrey community recycling centres on the SITA Surrey website.
• The conduct of a Surrey county councillor
• Insurance claims against the Council
• Decisions made by county councillors - please see Public involvement in committees
• Handling of personal information.

How to make a general complaint about the council

• For help - please see our How to make a complaint guide.
• Online - Make a complaint online.
• Post - you can fill in our printable feedback form and post it to us.
• E-mail - county.complaints@surreycc.gov.uk
• Phone, minicom, fax or write to us using details on our contact us page.

E-petitions

You can submit E-petitions to Surrey County Council or your local district or borough council online. You can also view and support existing petitions created by other people.

Printable feedback form and procedures

Below are PDF versions of our feedback form and procedures for you to download onto your computer and print out.