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Adult Social Care risk enablement

Helping you feel safe and in control

Surrey Safeguarding Adults Board logo w234

Making it Real Outcomes (Think Local Act Personal)

  • ""I can plan ahead and keep control in a crisis"
  • ""I feel safe, I can live the life I want and I am supported to manage any risks"
  • ""I feel that my community is a safe place to live and local people look out for me and each other
  • "I have systems in place so that I can get help at an early stage to avoid a crisis"
  • “Carers want to know there is help available if things go wrong and that they can access support to get on with their lives without worrying” (Source: Making Real for Carers)

Our Achievements and work in progress

  1. A Safeguarding Adults competency framework is now in place. This is to ensure that those staff working with adults at risk are competent within the remit of their job profile.
  2. We ran a successful pilot workshop 'Safeguarding and Personal Budgets' with people who use our services, personal assistants and practitioners. The aim was to explore safeguarding in the context of personalisation. Elements of this workshop will now be included within the Adult Social Care Safeguarding AdultsTraining framework.
  3. Results of our Self Assessment of our Safeguarding processes against the LGA’s ‘Key lines of enquiry’, has now been embedded within each ASC Locality’s Team Appraisal to enable there to be a rating of performance.
  4. Surrey is now part of a pilot group of local authorities reviewing approaches to service user feedback. On closure of a safeguarding incident, every user (or their representative) is offered the opportunity to feedback on their experience of the safeguarding process through a face to face discussion. This evaluation enables any issues that arise to be considered and improved where necessary
  5. We have made a wide range of information and advice available, including:
    • New public information branded under ‘Keeping People Safe at Home and in their Community’, launched by the Surrey Safeguarding Adults Board (SSAB). This is a leaflet and poster in five different languages. It been widely distributed across the county.
    • New referral cards, contact cards.
    • Rebranded ‘Stop Abuse Now’ easy read leaflets.
    • A new public awareness DVD featuring four people’s stories, highlighting the different types of harm and how to report it.
    • A quarterly newsletter on behalf of the Surrey Safeguarding Adults Board (SSAB) which goes to all partners, Board members and staff.
    • The ‘Protecting adults from harm’ section on the Surrey County Council website - these are the most popular Adult Social Care web pages on our website.
    • Domestic abuse publicity and campaigns run by partner organisations.
  6. A successful Safeguarding event was run in March entitled ‘Giving You Confidence to be Independent’. This was attended by 55 young people with learning disabilities who are currently preparing for independent living or their first job. The attendees were given information packs. These packs had copies of the easy read fact sheets and the Red Cross ICE (In case of emergency) cards.
  7. In April, a partnership event was held. A series of interactive workshops was delivered to over 300 people by Adult Social Care, the Police, Fairways and Lockwood Day Services. The theme was ‘Keeping Safe’. Feedback from the event was very positive. Attendees liked the practical activities and fact sheets. Further joint work is now planned with the police and Fairways staff running sessions throughout schools in Dorking.
  8. The Learning Disability Partnership Board is continuing to work on various projects with the police and people with learning disabilities to help people stay safe and report hate crime. For example:
    • Easy read factsheets are now available on the police website ( These cover topics on ‘Safety when out and about’, ‘Mate Crime’, ‘Travelling Safely’ and ‘Keeping Secrets’.
    • Easy read factsheets have also been developed on ‘Staying safe at home’ and ‘Identity theft’. These will shortly be launched on the police website. A further factsheet on ‘Hate Crime’ is planned and work is underway to create an easy read webpage on the police website.
    • A DVD has been jointly developed to support the easy read factsheets and is currently at the final stages of editing.
  9. A joint project is underway with the police to develop the ability to report hate crime via the Hubs located around Surrey.
  10. Adult Social Care and Surrey Fire and Rescue Service have developed a fire strategy which includes a training tool on fire safety for those providing domiciliary care to people who use services.
  11. Our Surrey wide advocacy provision enables everyone, regardless of age, disability, condition or ability to pay, to get their voice heard and ensure they get the benefits, health and social care services they are entitled to.
  12. Close work with the voluntary sector has enabled members of the public to understand what help is on offer and what they could be entitled to through social care assistance via colleagues in third sector/voluntary organisations.
  13. The Dementia Local Implementation Groups (DLIG’s) have made great progress in sharing information about social care and the voluntary sector amongst CCG colleagues. Telecare has been an important issue on each of the DLIG agendas and the DLIG’s have assisted with spreading the work about the service within their local areas. GP- Carer breaks were also widely promoted by the DLIG;’s and colleagues within the CCG to ensure that carers were able to access breaks when required.
  14. We identified approximately 2,500 people receiving services along the Olympic Road Race and Time Trial routes. We then worked to ensure their daily visits were undertaken during road closures associated with the events. We also worked with independent providers to ensure they were able to continue their business as usual during the event days.

We asked for your feedback on our achievements 

  • We need to continue to ensure a balance is kept between safeguarding and allowing people to take their own appropriate risks.
  • We need to continue to promote the understanding and ownership of personalisation amongst practitioners so they can promote it to all people who use services including people with dementia.
  • Some carers of people with learning disabilities and people with mental health issues feel that the reasons behind personalisation have not adequately been explained to them. Carers feel they need to be confident that risks e.g. hate crime, help with travelling on public transport have been identified and minimised. Individuals who lack capacity will require a lot of support. Carers also feel they need to be more involved in the assessment, support planning process and in ongoing reviews. Some carers have found their workload doubled through this process e.g. in organising support, and feel it can often still be the carer left holding the risk. We need to ensure that carers concerns are addressed.
  • People moving from institutional care should be tracked to ensure their success in the community.
  • Information and awareness of cyber crime needs to be a priority and targeted towards vulnerable adults e.g. financial scams.
  • We need to have some oversight of self-funders to ensure people can get back into the social care loop at a point of crisis.
  • We need to ensure that we capture feedback on people’s experiences of going through the safeguarding process and share these stories with our partners.
  • The “Keeping people safe” programme” has been highly successful. 

Our priorities for 2013/14 to 2017/18 are outlined in section 7: Realising our vision for the people of Surrey: Priorities for the Directorate 2013/14 to 2017/18 

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Page information

  • Updated: 27 Feb 2013
  • Charlotte Langridge
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