If you have asked for a response we will aim to fully respond to you within 20 working days, and during quieter times we will respond to you much quicker.
If you have reported a highway problem we will investigate the matter as soon as possible and decide what action we will take. If the problem could be hazardous to road-users we will repair the problem within 28 days (and sooner depending on how hazardous the matter is).
The reporting web pages are not designed for emergency situations and you should call 0300 200 1003 immediately if you feel it is an emergency.
If the problem is not hazardous, we will take one of the following courses of action:
If you have reported a highway problem caused by a private landowner (for example an overgrown hedge from private land) or a utility company, we will contact the third party and ask them to correct as soon as possible. We would usually expect a private landowner to correct the problem within one month, however utility companies are likely to prioritise work depending on the severity and it could typically take up to three months to be resolved.