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Highways information online

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Welcome to Highways Info Online where you can find up-to-date Highways information and news around seasonal topics. We have answers to your most frequently asked questions and have made it easy for you to report Highways problems online.

Sign up for regular updates about our highway activity and other latest information on our Twitter page at www.twitter.com/surreytravel 

Quality of our responses

As part of our commitment to providing excellent customer service, we are currently reviewing the way we monitor and assess the quality of our written responses. If you have a spare few minutes, please take our survey and let us know what you think is important or not so important for us to concentrate on when we're responding to you.

Planned works 2014-15

Surrey's major maintenance is planned in advance. Please take a look at our planned maintenance page for the recently updated programmes of work for 2014-15. If you are looking for information about works happening in your area right now, please see the roadworks page.

Winter damage repair grant

The Department of Transport awarded Surrey County Council an additional £5.34 million in March this year to repair damage caused to highways by last winter’s severe flooding.

For further information on this, please read the public statement on the award and use of grant funding.

Winter service feedback

Thank you for all the responses to our recent feedback survey on Surrey Highways Winter Service 2013/14. Please see the results here. We will be using your feedback to improve our service year on year, as part of our commitment to providing excellent customer service.

Cutting back roadside hedges and trees

Private householders in residential areas (or farmers in rural areas) own the majority of hedges alongside the public highway. It is the responsibility of the private owner to ensure that trees or hedges are not overhanging or creeping onto the highway.

Overgrown hedges can cause many problems for road users ranging from obscuring visibility at junctions to inconveniencing pedestrians walking along pavements and footpaths. The county council is required by law to ensure that the highway remains unobstructed to avoid these problems.

Please check the hedges and trees from your property regularly during the growing season. The breeding season for nesting birds is March to August, and you may find that birds have already taken up residence in a hedge or tree. If you notice any birds or find a new nest you may wish to contact us for advice beforehand.

Highways Agency - Smart Motorways

Following the Highway Agency's construction works on the M25, between junctions 5-7 (section within Surrey) and 23-25, the road will be opened in spring 2014 to operate as ‘All Lane Running’ (all lanes open to traffic, with no hard shoulder). This is currently planned for May, subject to change, and is being carried out as part of a country-wide smart motorways campaign. You can find out more about this by looking at the Highways Agency’s website.

Insurance claims against the Council

Members of the public who think they may have an insurance claim or otherwise against Surrey County Council should complete the Insurance Service feedback form with the details.

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  • Updated: 03 Jun 2013
  • John Pateman
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Permalink: http://www.surreycc.gov.uk/view?a=184981

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