Although Surrey and the rest of the UK experienced a relatively mild winter last year, previous winters have seen severe weather conditions affect services, residents and businesses.
We can all take steps to ensure that when severe winter weather hits, we are prepared and able to cope. Surrey County Council services have been planning for months to ensure we can help keep the road network as clear as possible during winter and continue to provide services to the most vulnerable.
But we cannot do everything. We need the support of our residents, communities and businesses to keep the county moving. Whether it's by looking out for elderly and vulnerable neighbours or helping to clear snow from properties and pathways, please help if you are able.
Find out how our services have been preparing for winter:
In the event of heavy snow fall that, despite our best efforts, does cause disruption to any of our services, we will endeavour to keep you up-to-date through our winter disruption updates page.
Following snow or ice, Highways crews are sent out to inspect road surfaces and identify which areas of the county's 3,000 miles of highway are in need of repair. Extensive resurfacing and patching has taken place prior to winter months, to ready the roads for winter weather.
Visit our Highways Information web page for seasonal updates, including our priority gritting routes, grit bin locations and the simplest way to report issues on the highways online.
Whilst our waste management contractor, SITA Surrey Ltd will make every effort to open community recycling centres as normal, there may be occasions when the sites have to be closed in times of severe weather such as snow or flooding. This may be necessary because the site is inaccessible or unsafe or where no member of staff can get to the site.
Fraudsters may use the fact that ice and snow has caused damage to guttering and roofing to many homes in Surrey, going door to door offering home repair services. The elderly are especially targeted. Often this work is not needed, can be of poor quality and is overpriced. Our advice is never to deal with cold calling traders. If you do need work doing, why not try our Buy with Confidence scheme for a list of traders approved by Trading Standards.
Please take a look at Trading Standard's advice on giving rogue traders the cold shoulder.
To find out further details about the groups that are at increased risk of seasonal flu and about seasonal flu vaccination visit the NHS website.
Hints and tips on how to protect your home from freezing water pipes and what actions to take if a pipe bursts.