This guidance and complaints procedure, developed in consultation with parents and other stakeholders, is intended to be a good practice guide that will apply to most general complaints received by schools. The aim of this procedure is to seek a resolution to a complaint and restore positive relationships. In the case of parental complaints the aim should be to arrive at a resolution that is in the best interests of the pupil and must also take into account the interests and special educational needs of all pupils in the school.
Please find attached below in pdf format the Responding to concerns about Surrey County Council schools - Guidance for parents, carers and the general public and a brief guide to school complaints leaflet.
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