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Responding to parents' concerns

Responding to concerns about Surrey County Council schools and academies in Surrey - Guidance for parents, carers and the general public

This guidance and complaints procedure, developed in consultation with parents and other stakeholders, is intended to be a good practice guide that will apply to most general complaints received by schools and academies. The aim of this procedure is to seek a resolution to a complaint and restore positive relationships. In the case of parental complaints the aim should be to arrive at a resolution that is in the best interests of the pupil and must also take into account the interests and special educational needs of all pupils in the school or academy.

Please find attached below in pdf format the guidance for parents, carers and the general public on responding to concerns about Surrey County Council schools and academies in Surrey, and a brief guide to school complaints leaflet.

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  • Updated: 23 May 2013
  • Rachel Greenaway
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Permalink: http://www.surreycc.gov.uk/?a=208881

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