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Frequently asked questions about libraries

  1. How many items may I borrow on my library card?
  2. For how long may I borrow library items?
  3. Can I take items out even though I joined at another library?
  4. How can I check how many items I have on loan?
  5. How can I get hold of an item that you don't have in stock?
  6. How much are overdue charges?
  7. Are there reduced charges for particular groups of people?
  8. How much does is cost to use the internet?
  9. Do you have rooms for hire?
  10. How do I find out about jobs in Surrey Libraries?
  11. Can I leave my children in the library while I go shopping?
  12. Where is my nearest library?
  13. May I use my personal laptop in the library?


1. How many items may I borrow on my library card?

You can borrow up to 18 items at a time with a maximum of 9 books and up to 6 of each type of audiovisual items (eg. 9 books, 6 CDs and 3 videos). For more information on other borrowing matters, read our Borrowing Items page.

2. For how long may I borrow library items?

Books may be borrowed for up to 3 weeks. Videos, DVDs, CDs, and CD-ROMs are issued for 1 week. For more information on other borrowing matters, read our Borrowing Items page.

3. Can I take items out even though I joined at another library?

You can use your library card at any Surrey Library. For more information on other borrowing matters, read our Borrowing Items page.

4. How can I check how many items I have on loan?

If you have your library card number and PIN, you can check your personal details, including how many items you have on loan.

5. How can I get hold of an item that you don’t have in stock?

Books held by any Surrey library can be requested at your local library or by using the on-line catalogue. If we do not have a particular book in Surrey, we can usually obtain a copy of the book you want from a library service outside Surrey.

A charge is made for requesting books.

6. How much are overdue charges?

For information on how much overdue charges are, see our How much are fines?Page.

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7. Are there reduced charges for particular groups of people?

If you are 70 years old, or over, please let the staff know as no fines or administrative charges are made.

8. How much does it cost to use the internet?

The service is free. For more information on computers and the internet in Surrey Libraries, read our Computers and the Internetpage.

9. Do you have rooms for hire?

Some Surrey Libraries do have rooms that are available for hire. For details of these libraries and information on how to hire, read our Rooms for hire in Librariespage.

10. How can I find out about jobs in Surrey Libraries?

Search for job vacancies with surreyjobs.info.

11. Can I leave my children in the library while I go shopping?

Young children must be accompanied by an adult in the library. Library staff will not be held responsible for young children. Please do not leave your children on their own.

12. Where is my nearest library?

Use our Find My Nearestdatabase to find your nearest library.

13. May I use my personal laptop in the library?

You may use your personal laptop in the library. The battery must be charged. You may not use a library power socket.

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  • Updated: 29 Aug 2012
  • Web and Digital Services
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Permalink: http://www.surreycc.gov.uk/view?a=180509

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