Our Customer Promise states that if you send us an email, we will respond within five working days and if we need longer to give you a full reply, we will send you an acknowledgement to let you know why and how much time we will take.
You can also feedback your comments, compliments and complaints to us.
You can access information that we hold in writing or online in accordance with the following legislation:
Our Strategy against Fraud and Corruption contains the council policy and information on speaking out.
Our contact centre staff can answer questions about our services.
Surrey County Council
Contact Centre
Room 296-298
County Hall
Penrhyn Road
Kingston upon Thames
Surrey KT1 2DN
We have information, maps and details on our offices.
You may wish to contact your county councillor.
Calls to an 03 number from any network will cost no more than those to 01 or 02 numbers, and also count as part of any call package. The cost of a call to an 0845 number will depend on the network. Please check with your provider. BT customers may be able to call 0845 numbers for free.
Please note, calls may be recorded for training and monitoring purposes.
